Member Services Representative – Temporary

The Woodruff Arts Center

3d•Onsite

About The Position

This temporary position will support increased staffing needs during the holiday season. The Member Services Representative, Membership, will assist in the High Museum of Art’s Call Center in customer service and membership efforts.

Requirements

Recognize customer needs and concerns and respond promptly and professionally
Adapt quickly to changing priorities and daily operational needs
Perform effectively under pressure while maintaining a high level of customer service
Engage customers and foster enthusiasm for membership programs and museum offerings
Work collaboratively and contribute positively to a team-oriented environment
2+ years of customer service and/or sales experience
Excellent verbal and written communication skills
Ability to interpret and follow a variety of instructions provided in written and verbal formats
Utilize basic math skills to accurately process membership sales, calculate discounts, verify payments, and maintain accurate transaction records.
Prolonged periods of sitting at a desk and working on a computer
Some standing, walking, bending, frequent use of hands, stooping and light lifting (up to 10 pounds)

Nice To Haves

College degree preferred but not required
Bilingual proficiency in Spanish preferred

Responsibilities

Promote membership sales through inbound and outbound calls
Meet monthly sales goals established by Director
Answer member and non-member calls; assist with inquiries and issues
Communicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etc
Respond to questions regarding current membership promotions
Learn and maintain proficiency in Tessitura
Provide feedback to supervisors on promotions, member concerns, and program effectiveness
Stay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisors
Demonstrate professional courtesy to colleagues and consistently practice proper phone etiquette
Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stocked
Assist supervisor with mailings, ticket orders, and related administrative tasks
Coordinate with supervisor to arrange coverage when requesting time off
Contribute to a team-oriented customer service environment