Admissions Services Program Manager

University of Colorado•Colorado Springs, CO

1d•Onsite

About The Position

The University of Colorado Colorado Springs (UCCS) is seeking an Admissions Services Program Manager to join the Department of Admissions. This role involves overseeing front-facing operations, leading strategic initiatives, planning large-scale campus visit days, and developing staff and student workers. UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. Located at the base of the Rocky Mountains, Colorado Springs offers a vibrant lifestyle with stunning landscapes, a rich history, arts, and a growing tech scene. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Requirements

Bachelor’s degree from an accredited institution.
Higher Education experience is required.
Recruitment/admissions experience is required.
Event planning experience is required.
Completion of an Authorization to Release Information and provision of contact information for previous institutions for misconduct history check.

Nice To Haves

Master’s degree is preferred.
Experience in student affairs is highly desired.
Experience in public presentation is preferred.

Responsibilities

Oversee front-facing operations for the Office of Admissions.
Lead strategic guiding of the team.
Develop and plan large scale campus visit days for prospective students.
Develop and train staff and student workers.
Manage Admissions Operations, including supervision of student-led services involving inbound communications, triage/problem-solving, and visitation activities.
Hire, train, evaluate, and manage all non-tour guide student employees.
Ensure compliance with departmental and university policies and procedures related to student employment and human resources.
Manage day-to-day operations of the Admissions welcome center.
Plan, develop, lead, execute, and evaluate large-scale visit day programs for prospective students.
Collaborate cross-functionally with academic colleges and faculty to support student recruitment efforts.
Supervise, develop, and evaluate two professional staff Admissions Counselors.
Conduct regular one-on-one meetings to provide coaching, feedback, and mentorship.
Establish clear performance goals, monitor progress, and implement strategies to enhance team productivity and engagement.
Facilitate professional development opportunities.
Foster a supportive and inclusive work environment.
Assist with overall recruitment strategy by supporting in-state and out-of-state recruitment efforts.
Meet with prospective students and their parents to discuss admission procedures and University policies.
Liaise with State and local partners for development opportunities.
Develop, troubleshoot, and evolve new admissions processes/practices using the Slate CRM.
Utilize Slate reporting and communication tools to impact enrollment outcomes.
Create presentations for the public and promote the University in a variety of formats.
Perform other duties as assigned.