Temporary Admissions Outreach Specialist

The Community Solution Education System • Pasadena, CA

7d

About The Position

Pacific Oaks is seeking a motivated, detail-oriented professional for a temporary, three-month contract role from October through December to support its Admissions team. The role focuses on rapid-response outreach to prospective students who have inquired about academic programs. The specialist serves as an initial point of contact, provides introductory program information, and schedules prospective students for admissions advising appointments. The assignment is hourly, 32 hours per week, Monday through Thursday from 9:00 a.m. to 6:00 p.m. The job description identifies the work location as negotiable, while also describing the position as working on-site at the campus.

Requirements

• At least 1–2 years of experience in high-volume phone outreach, admissions recruitment, customer service, or inside sales.
• Excellent verbal, phone etiquette, and written communication skills, including the ability to build rapport with diverse adult learners.
• Familiarity with CRM or database tracking software.
• High energy, organization, reliability, and comfort working in a fast-paced, goal-driven outreach environment.

Nice To Haves

• Bachelor’s degree preferred; an equivalent combination of education and experience will be considered.
• Experience with Salesforce, CampusVue, or similar student information systems.

Responsibilities

• Conduct high-volume outbound calls, emails, and text messages to new prospective student inquiries within established response-time targets.
• Hold introductory conversations to identify student interests, answer preliminary admissions questions, and address initial enrollment barriers.
• Schedule qualified prospective students for appointments with admissions counselors.
• Record outreach attempts, contacts, conversation notes, and pipeline status changes in institutional systems.
• Meet daily operational targets, including 60 or more outreach touchpoints and at least two hours of active phone engagement.

Benefits

• Generous paid time off
• Medical coverage
• Dental coverage
• Company-paid life insurance
• Company-paid disability insurance
• Retirement plan with employer contribution
• Multiple flexible spending accounts (FSA)
• Tuition reimbursement
• Professional development
• Regular employee appreciation events

What This Job Offers