Admissions Officer

Ponce Health Sciences University/Tiber Health Innovations•Saint Louis, MO

3d•Onsite

About The Position

The Admissions Officer supports recruitment, admissions, enrollment, and matriculation for Ponce Health Sciences University–British Virgin Islands (PHSU-BVI). This entry-level professional role manages an assigned portfolio of prospective students through the enrollment lifecycle, from initial inquiry through application, acceptance, deposit, onboarding, and matriculation. The officer is the primary contact for assigned students and provides consistent, personalized communication and guidance, monitors their progress, identifies barriers to enrollment, and coordinates with relevant departments to support a smooth transition to the University. The role includes recruiting and advising prospective students, reviewing and auditing application files, collecting and verifying documentation, preparing files for Admissions Committee review, coordinating interviews, and helping accepted students complete enrollment requirements. The officer also supports recruitment activities such as campus tours, information sessions, school and university presentations, fairs, open houses, webinars, conventions, and orientation. Additional duties include entering data into student information and application systems, preparing enrollment and matriculation reports, and supporting the Enrollment Management department. The position is based in Ponce, Puerto Rico, requires an expected on-site office presence, and involves occasional travel to the British Virgin Islands, other PHSU campuses, or recruitment locations during key enrollment periods as institutional needs require. Evening and weekend availability may be needed for business purposes. The role operates in a typical office environment, sometimes at a fast pace, and requires independence with limited direct supervision.

Requirements

Bachelor’s degree required.
At least one year of related experience in a high-traffic higher education or university office environment.
Strong interpersonal, written, verbal communication, and customer service skills.
High proficiency in English.
Dependability and ability to interact effectively with prospective students, faculty, and staff.
Demonstrated ability to meet or exceed goals and objectives, prioritize work, manage time, meet deadlines, and multitask.
General computer knowledge, including Microsoft Word, PowerPoint, Outlook, and Excel.
Experience with virtual meeting platforms such as Zoom and Microsoft Teams.
Ability to work after hours and weekends when necessary.
Ability to work independently with limited direct supervision and accept performance feedback.
Ability to fulfill the physical demands of the role, including sitting, typing, operating office equipment, handling files and documents, speaking and hearing, and occasionally standing, walking, reaching, climbing or balancing, stooping or kneeling, and lifting objects weighing 10–30 pounds and possibly up to 50 pounds.
Close vision for computer use, and distance vision and depth perception for safety purposes.
Ability to maintain a professional manner when representing the University.

Nice To Haves

Master’s degree.
Experience in graduate healthcare admissions.
Knowledge of Jenzabar, WebAdmit, OnBase, JRM, Element451, and other CRM systems.
Certifications in administrative proficiencies.

Responsibilities

Contact incoming inquiries in a timely manner regarding potential admission to graduate programs.
Manage an assigned portfolio of prospective students through the enrollment lifecycle and serve as their primary contact.
Recruit and advise prospective students and communicate admissions processes, acceptance protocols, University policies, and other relevant information.
Review and verify applications, pre-qualify candidates for interviews and committee evaluation, and prepare applicant files for Admissions Committee review.
Collect and verify required documentation, audit prerequisites and file completion through multiple software systems, and enter student applications and received information into the SIS and Jenzabar system.
Coordinate interviews and assist accepted students with enrollment requirements, onboarding, and matriculation milestones.
Monitor prospective students’ progress, identify enrollment barriers, and collaborate with appropriate departments to facilitate their transition to the University.
Make outbound calls, including up to 100 per day, and support admissions teams with calls and call blocks as needed.
Participate in recruitment fairs, campus tours, open houses, webinars, conventions, school and university presentations, orientation, and other admissions activities.
Attend campus-sponsored events virtually and in person as needed.
Prepare monthly and quarterly enrollment and matriculation reports for the Dean of Enrollment Management and Student Success.
Complete processing of new enrollment files within 30 days of each start date.
Schedule tours, interviews, and student services activities and provide guidance through the admissions process.
Travel occasionally to the British Virgin Islands and other campuses or recruitment locations during key enrollment periods, based on business needs.
Work evenings and weekends when necessary for business purposes.
Perform other duties as assigned and provide coworker coverage during peak periods or absences.