Admissions Officer

St. George's University•Great River, NY

About The Position

The Admissions Officer represents the Medforth Global Education (MGE) Admissions team and supports prospective and accepted students through the admissions journey. The role provides personalized advising, proactive outreach, and timely support by phone, Zoom, and other communication channels. It contributes to veterinary school enrollment objectives and supports other MGE programs and initiatives as needed. The officer guides applicants through application and document submission, monitors file completion and admitted-student progress, and helps reduce attrition before enrollment. The role works closely with recruitment colleagues and university departments to provide a coordinated student experience, maintains accurate applicant records in BANNER and WebAdmit, and responds to inquiries within 24–48 hours. Additional or specialized responsibilities may be assigned according to program needs, region, and organizational priorities.

Requirements

Bachelor’s degree required.
Strong passion for student success and an exceptional applicant experience.
Excellent verbal and written communication skills, with an articulate, empathetic, and professional approach.
Strong organizational skills and ability to prioritize and manage multiple tasks.
Ability to thrive under pressure in a fast-paced, dynamic environment.
Strong interpersonal skills and ability to build rapport with applicants and collaborate across teams.
Comfort engaging with students virtually and in person as needed.
Ability to work a full-time Monday–Friday schedule, 9:00 a.m.–5:00 p.m., dependent on time zone.
Flexibility to work evenings and weekends during peak recruitment and admissions cycles, and with students across U.S. and Canadian time zones.

Nice To Haves

Education, Human Services, Psychology, or a related degree.
Three to five years of experience in higher education admissions, recruitment, or sales.
Experience in student services or customer-facing roles with demonstrated success in relationship management.
Proficiency with WebAdmit and experience with Ellucian Banner.
Familiarity with U.S. and international education systems and credential equivalencies.

Responsibilities

Serve as the primary contact for prospective and accepted students throughout the admissions process.
Provide clear, accurate, and timely information about programs, admissions requirements, curriculum, calendars, outcomes, and financial considerations.
Build relationships with applicants and provide personalized guidance and concierge-style support.
Meet with applicants and accepted students by Zoom or phone and provide high-quality engagement.
Counsel students on program options, admissions steps, and postgraduate opportunities.
Guide applicants through applications and document submissions, and work with Admissions Coordinators to follow up on incomplete files and missing materials.
Monitor admitted students to reduce attrition and support their transition to enrollment.
Collaborate with Recruitment Managers, field representatives, and colleagues across Financial Aid, Registrar, Bursar, and Student Services.
Meet individual goals and contribute to team goals through timely, accurate applicant communication.
Manage the conversion of assigned applicants, monitor progress, and escalate barriers or concerns to admissions leadership.
Maintain accurate and comprehensive applicant records in BANNER and WebAdmit.
Review, prioritize, and respond to inquiries through calls, mail, email, text, WhatsApp, and other channels within 24–48 hours; escalate complex cases as needed.
Support deposited students with enrollment steps, including financial aid, housing, travel, registration, and orientation.
Connect applicants with events, webinars, orientations, and other resources.
Maintain knowledge of U.S. or Canadian admissions requirements, entry qualifications, and credential equivalencies.
Provide coverage for admissions functions and perform other duties and projects assigned by leadership.