Admissions Officer I (Applicant Services)

University of Florida • Gainesville, FL

3d

About The Position

The University of Florida is seeking an Admissions Officer I to support the processing and management of undergraduate, graduate, professional, certificate, online, and distance education applications within the Office of Admissions. The role reviews applications and supporting credentials, determines residency classifications for tuition purposes, troubleshoots admissions data across multiple systems, and serves as a primary contact for applicants and academic departments.

The officer provides application guidance and customer service through phone, email, Salesforce, and other channels; supports escalated inquiries and student engagement initiatives; and manages admissions records and data in Slate and Campus Solutions. The role also finalizes admitted student applications for registration, works with departments and Enrollment Management partners, contributes to training and process documentation, and participates in committees and special projects.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.

Nice To Haves

• Strong analytical skills, including the ability to compile, organize, review, and interpret complex information accurately and with attention to detail.
• Strong organizational skills and the ability to prioritize, coordinate, and complete multiple work assignments and training activities in a fast-paced environment.
• Excellent written and verbal communication skills and the ability to communicate effectively with varied audiences.
• Demonstrated ability to establish and maintain effective working relationships with colleagues, applicants, and stakeholders.
• Experience providing exceptional customer service in a high-volume, service-oriented environment.
• Experience with student information systems, CRM platforms, or related database applications; experience with Slate and/or PeopleSoft Campus Solutions is preferred.

Responsibilities

• Review and process undergraduate, graduate, professional, certificate, online, and distance education applications.
• Evaluate applications and supporting credentials for completeness and accuracy.
• Determine residency classifications for tuition purposes in accordance with state regulations.
• Maintain knowledge of admission requirements, degree programs, majors, and applicant types.
• Review and process departmental requests related to application updates.
• Exercise independent judgment to prepare applications for admission decisions.
• Assist in cross-training admissions staff on application processing procedures.
• Serve as a primary point of contact for applicants, academic departments, and campus partners.
• Respond to inquiries by phone, email, Salesforce, and other communication channels.
• Advise applicants about admission requirements and outstanding application materials.
• Support OneStop staff with escalated admissions-related inquiries.
• Participate in call campaigns, Q&A sessions, and other student engagement initiatives.
• Provide high-quality customer service through inbound and outbound communications.
• Manage admissions and application data within Slate and Campus Solutions.
• Troubleshoot data discrepancies and resolve admissions record issues across systems.
• Monitor and support data integration processes between Slate and the student information system.
• Process Salesforce cases and departmental requests related to admissions records.
• Create and maintain organization records and corresponding school data.
• Ensure institutional information remains accurate, current, and synchronized across systems.
• Finalize admitted student applications in preparation for registration.
• Review credentials, manage admissions holds, and evaluate requests for hold deferrals.
• Collaborate with departments and Enrollment Management partners to support operational goals.
• Participate in committees, cross-functional teams, and divisional initiatives.
• Assist with developing reference materials, training resources, and process documentation.
• Perform other duties and special projects as assigned.

Benefits

• Health, dental, and vision insurance
• State retirement plans
• Paid time off, including approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually
• Tuition assistance through the UF Employee Education Program
• Public Service Loan Forgiveness (PSLF) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level