Admissions Manager

Rehab Without Walls Neuro Rehabilitation•Huntersville, NC

3d•$62,000 - $83,200

About The Position

The Admissions Manager oversees the admissions process from initial referral through acceptance, connecting clients and families with rehabilitation services. The role coordinates pre-screening assessments, works with clinical teams and referral partners, and helps determine the appropriate level of care. The Admissions Manager also develops community relationships, collaborates with insurance providers, and supports team growth and operational effectiveness. Rehab Without Walls provides neurorehabilitation in clients’ natural home and community environments. Its continuum of care is designed primarily for people recovering from brain injuries, spinal cord injuries, or strokes/CVAs, and aims to improve functional capabilities and independence.

Requirements

Bachelor’s degree in Nursing or a healthcare field; at least five years of related admissions and medical insurance work experience may be considered in place of a degree.
At least three years of experience working in a rehabilitation or healthcare setting.
Strong knowledge of rehabilitation operations and third-party payer reimbursement.
Proficiency in data entry and computer skills, including Microsoft Word and Excel.
Strong negotiation, organization, problem-solving, decision-making, and communication skills.
Ability to function with minimal supervision.
Effective and professional interpersonal, verbal, and written communication skills.

Responsibilities

Respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the company’s ability to meet those needs.
Complete viable referrals by arranging and conducting pre-screening assessments, preparing reports and case proposals, obtaining payment authorization, and coordinating an appropriate treatment team.
Oversee, direct, and supervise field staff who assist with pre-screening.
Access relevant national, state, and company account information, including contract terms and prior payer agreements.
Consult with third-party representatives about benefits coverage, client financial responsibility, service authorization, and reimbursement procedures; present services, explain reimbursement options, and negotiate reimbursement levels.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the client’s case.
Maintain knowledge of company services and community resources, and help identify alternative community services when company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers; seek referrals, record call outcomes, and keep the SAR informed. May assist the CRM with sales and marketing activities.
Monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management as requested.
Participate in performance-improvement activities, collect data for analysis, and prepare reports for management as needed.
Implement and maintain operational processes with up-line management to ensure compliance with company policies, legal requirements, and regulatory mandates.
Follow and participate in the company’s HIPAA privacy and Business Ethics and Compliance programs.
Participate in quarterly growth-planning activities, including discussions about staffing and recruitment needs.
Perform supervisory duties for direct reports.
Participate in special projects and perform other assigned duties.