Admissions II

Iowa State University•Ames, IA

About The Position

The Office of Enrollment Services at Iowa State University is seeking an Admissions II – Enrollment Advisor to support prospective and current students as they navigate the enrollment process. The role provides admissions and financial aid support through phone, email, and in-person interactions. The successful candidate manages incoming communications, advises on admissions and financial aid processes, handles escalated inquiries, and connects students with campus resources. The position also provides information and guidance to students and families about university programs, student life, deadlines, admission policies and procedures, financial aid, application materials, and transfer credits. It may represent the University at on-campus recruitment and orientation events, assist with student employee oversight and training, and support admissions and enrollment events. The Office of Enrollment Services works collaboratively to provide exceptional service, personalized guidance, and an engaging, student-centered admissions experience.

Requirements

Bachelor’s degree.
Two years of related experience.
Legally authorized to work in the United States on an ongoing basis without sponsorship; immigration sponsorship is not available.

Nice To Haves

Experience working in higher education student services.
Experience with Workday Student, Salesforce or another CRM system, and Navigate.
Experience in a high-volume customer service role, including handling complex or sensitive inquiries professionally and with care.
Background interpreting policies, regulations, or compliance guidelines.
Experience engaging with students, families, counselors, campus partners, and community partners.

Responsibilities

Counsel and guide prospective and current students through the enrollment process.
Provide accurate and timely customer service by phone, email, and in person.
Manage high-volume inquiries professionally and efficiently.
Advise students on admissions requirements, application status, financial aid processes, and next steps.
Use Workday Student, Salesforce, and other systems to research and resolve student questions.
Handle moderate to complex inquiries accurately and escalate issues when appropriate.
Interpret and apply admissions and financial aid policies, procedures, and compliance requirements.
Track and document communications in CRM systems to support consistent follow-up.
Make outbound calls to help students complete admissions and financial aid steps.
Schedule appointments and assist students during office visits and campus events.
Provide basic technical support and direct students to ITS when needed.
Identify inquiry trends and share insights to improve communications and processes.
Participate in individual and group training and proactively address knowledge gaps.
Support admissions and enrollment events, including campus visits, Admitted Student Day, and Destination Iowa State.
Provide prospective students and families with information about university programs, student life, deadlines, and admission policies and procedures.
Counsel prospective, current, and former students, parents, faculty, and staff regarding financial aid, admissions, application materials, and transfer credit issues.
Provide status updates regarding eligibility, scholarships, and applications.
Counsel students and families at the generalist level on financial aid eligibility, application procedures, aid programs, and costs.
Work closely with student employees and assist with overseeing their work.
Represent the University at on-campus recruitment and orientation events and assist with student employee training and development as opportunities arise.

Benefits

Medical and dental benefits.
Retirement benefits, including defined benefit and defined contribution plans.
Vacation, holiday, and sick time and leave plans.
Onsite childcare in Ames, Iowa.
Life insurance and long-term disability.
Flexible Spending Accounts.
Voluntary benefits and discounts.
Employee Assistance Program.
Wellbeing program.
WorkFlex options for some positions, offering flexibility on when, where, and how work is done.