Admissions II

Iowa State University•Ames, IA

10d

About The Position

The Office of Enrollment Services at Iowa State University seeks an Admissions II – Enrollment Advisor to support prospective and current students as they navigate enrollment. The position provides admissions and financial aid guidance through phone, email, and in-person interactions. The successful candidate manages incoming communications, advises students on admissions and financial aid processes, handles escalated inquiries, and connects students with appropriate campus resources. The role contributes to the university’s enrollment goals and student success by providing accurate, timely, and student-centered service. It also supports recruitment and enrollment events and works collaboratively with students, families, campus partners, and colleagues.

Requirements

Bachelor's degree.
Two years of related experience.
Must be legally authorized to work in the U.S. on an ongoing basis without sponsorship; immigration sponsorship is not available.

Nice To Haves

Experience working in higher education student services.
Experience with Workday Student, Salesforce or other CRM systems, and Navigate.
Experience in a high-volume customer service role, including handling complex or sensitive inquiries with professionalism and care.
Background interpreting policies, regulations, or compliance guidelines.
Experience engaging with students, families, counselors, campus partners, and community partners.

Responsibilities

Counsel and guide prospective and current students through the full enrollment process.
Provide accurate and timely customer service by phone, email, and in person.
Manage high-volume inquiries professionally and efficiently.
Advise students on admissions requirements, application status, financial aid processes, and required action items.
Use Workday Student, Salesforce, and other systems to research and resolve student questions.
Respond accurately to moderate and complex inquiries and escalate issues when appropriate.
Interpret and apply admissions and financial aid policies, procedures, and compliance requirements.
Track and document communications in CRM systems to support consistent and accurate follow-up.
Make outbound calls to help students complete admissions and financial aid steps.
Schedule appointments and assist students during office visits and campus events.
Provide basic technical support and direct students to ITS when needed.
Communicate clearly, courteously, and professionally in keeping with university standards.
Identify inquiry trends and share insights to improve communications and processes.
Participate in individual and group training and proactively address knowledge gaps.
Support admissions and enrollment events, including campus visits, Admitted Student Day, and Destination Iowa State.
Provide prospective students and their families with information about university programs, student life, deadlines, and admission policies and procedures.
Counsel prospective, current, and former students, parents, faculty, and staff on financial aid, admissions, application materials, and transfer credit issues.
Provide updates on eligibility, scholarships, and applications.
Advise students and families at a generalist level on financial aid eligibility, application procedures, aid programs, and costs.
Work closely with student employees and assist with overseeing their work.
Represent the University at on-campus recruitment and orientation events and assist with student employee training and development as needed.

Benefits

Medical and dental benefits.
Retirement benefits, including defined benefit and defined contribution plans.
Vacation, holiday, and sick time and leave plans.
Onsite childcare in Ames, Iowa.
Life insurance and long-term disability.
Flexible Spending Accounts.
Voluntary benefits and discounts.
Employee Assistance Program.
Wellbeing program.
WorkFlex options for some positions, offering flexibility in when, where, and how work is done.