Admissions Coordinator - PaRC

Discovery Behavioral Health•Houston, TX

1d•$47,000 - $55,000•Onsite

About The Position

PaRC (Prevention and Recovery Center), part of the Discovery Behavioral Health family, is seeking talented healthcare professionals to join their team. PaRC is dedicated to helping patients and their families cope with alcohol and substance abuse, offering a path of hope, health, and healing. The organization prides itself on its success and reputation for quality recovery programs, which depend on motivated, enterprising, and qualified professionals. PaRC values employees who are caring and committed, enabling them to provide exceptional and pioneering treatment. The organization thrives on growth, celebrates diversity of thought, and rewards passionate execution, prioritizing clients and supporting those who serve them.

Requirements

High School Diploma or equivalent
Office etiquette
Excellent computer skills
High level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

Respond to all inquiries related to treatment in a professional manner to achieve a commitment to care from qualified inquiries and provide appropriate referrals for those who are not.
Follow the checklist to ensure all steps to an admission have been properly taken.
Keep referral information up to date and in an accessible location.
Effectively discern if a caller meets initial criteria (within 2-3 minutes).
Efficiently refer callers to network partners if they fail to qualify.
Speak passionately about the program while controlling the flow and direction of the call.
Efficiently gather pertinent information in the initial call while inputting in CRM.
Obtain referral and treatment team information.
Gather all insurance information and promptly initiate the verification process.
Properly educate families on levels of care and Medical Necessity, noting the difference between benefit and authorization.
Keep families engaged in communication and informed of next steps.
Conduct pre-admission screenings.
Gather medical data/records.
Gather clinical data and treatment team information.
Identify clinical or medical red flags and alert appropriate personnel.
Obtain appropriate approvals when indicated (medical, clinical, etc.).
Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans.
Proper coordination with business office and management personnel to complete SCA.
Communication with the house regarding admissions and receive mutually agreeable admission time.
Send a confirmation call and email to the family covering admit time, house, location, insurance, necessary funds, and the next point of contact.
Generate EHR record for the incoming client.
Ensure admission paperwork is complete and in compliance.
Make accurate and timely notations in CRM and EHR and upload all supporting data.