Admissions Coordinator - PaRC
About The Position
PaRC (Prevention and Recovery Center), part of the Discovery Behavioral Health family, is seeking talented healthcare professionals to join their team. PaRC is dedicated to helping patients and their families cope with alcohol and substance abuse, offering a path of hope, health, and healing. The organization prides itself on its success and reputation for quality recovery programs, which depend on motivated, enterprising, and qualified professionals. Employees are described as caring and committed, enabling exceptional and pioneering treatment. PaRC values growth, diversity of thought, and passionate execution, prioritizing clients and rewarding those who serve them. The Admission Coordinator I role involves responding professionally to all inquiries about treatment at Discovery, aiming to secure a commitment to care from qualified individuals and providing appropriate referrals for those who do not qualify.
Requirements
- High School Diploma or equivalent
- Office etiquette
- Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
- Follow the checklist to ensure all steps to an admission have been properly taken.
- Keep referral information up to date and in an accessible location.
- Effectively discern if a caller meets initial criteria (within 2-3 minutes).
- Efficiently refer caller out to network partners if and when they fail to qualify.
- Speak passionately about the program while controlling the flow and direction of the call.
- Efficiently gather pertinent information in initial call while inputting in CRM.
- Obtain referral and treatment team information.
- Gather all insurance info and promptly initiate verification process.
- Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization.
- Keep family engaged in communication and informed of next steps.
- Conduct pre-admission screenings.
- Gather medical data/records.
- Gather clinical data and treatment team information.
- Identify clinical or medical red flags and alert appropriate personnel.
- Obtain appropriate approvals when indicated (medical, clinical, etc.).
- Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans.
- Proper coordination with business office and management personnel to complete SCA.
- Communication with house regarding admissions and receive mutually agreeable admission time.
- Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact.
- Generate EHR record for incoming client.
- Admission paperwork complete and in compliance.
- Accurate and timely notations in CRM and EHR and all supporting data uploaded.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
