Admissions Coordinator-Sr. Assisted Living

New Level Resources•Los Angeles, CA

8d•Onsite

About The Position

We are seeking a compassionate and detail-oriented Admissions Coordinator who will be responsible for guiding prospective residents and their families through the admissions process from first inquiry to move-in. This role manages tours, applications, and required documentation, and works closely with clinical and administrative staff to ensure a smooth, welcoming transition into the community. The Admissions Coordinator serves as a liaison between the facility, prospective residents, families, referral sources, and the broader community, working to effectively communicate the mission, services, and values of the organization.

Requirements

Minimum of two (2) years of experience in admissions, intake, case management, or a related role in senior living or healthcare.
Demonstrated experience with California Title 22 requirements for Residential Care Facilities for the Elderly, including admission agreements, resident appraisals, and criteria for determining resident eligibility for care.
Must pass DOJ and FBI background checks via Live-Scan.
Must be in good physical and mental health, verified by a physician within six (6) months prior to or seven (7) days following employment.
TB clearance and current Adult First Aid certification required.
Valid driver’s license and reliable transportation for occasional community outreach.
Strong knowledge of senior living services, including assisted living and memory care.
Working knowledge of California Title 22 regulations governing Residential Care Facilities for the Elderly (RCFE), including appraisal, admission, and exclusion criteria used to determine whether a prospective resident's care needs can be safely met by the facility.
Excellent interpersonal, written, and verbal communication skills.
Proficiency in using CRM or database systems, and standard office software for documentation and recordkeeping.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or related field preferred.

Responsibilities

Manage the day-to-day admissions process to support and sustain full occupancy.
Coordinate and lead tours, open houses, and informational sessions for prospective residents and families.
Serve as the primary point of contact for prospective residents and families throughout the admissions process, from initial inquiry through move-in.
Collect, review, and process all admissions paperwork, including applications, assessments, and required consents, ensuring completeness and accuracy.
Maintain accurate applicant and resident records in the CRM or database system; follow up with inquiries in a timely and professional manner.
Coordinate with nursing, care, and administrative staff to confirm level-of-care needs, availability, and readiness prior to admission.
Review each prospective resident's health and care needs against Title 22 admission and exclusion criteria to determine whether the individual qualifies for admission to the facility's level of care.
Coordinate move-in logistics and provide a warm, well-organized onboarding experience for new residents and their families.
Build and maintain strong working relationships with hospitals, senior centers, discharge planners, case managers, and other referral sources.
Verify insurance, payment sources, and financial documentation as part of the admissions review.
Ensure compliance with all applicable state and federal admissions regulations and organizational policies.
Maintain organized, up-to-date admissions files in accordance with regulatory and privacy requirements.
Participate in weekly census and management meetings to provide updates on pending admissions and occupancy.
Respond to inquiries and issues from families and prospects with professionalism and care.

Benefits

Comprehensive health, dental, and vision coverage
401(k)/403B retirement plan
Company paid Life Insurance coverage
Generous Paid Time Off
Paid Sick Leave
6 paid Holidays
Paid Leave (Jury Duty, Bereavement leave, etc.)
Opportunities for career growth and professional development within a supportive workplace.
Meaningful work that makes a positive difference in the lives of both residents and staff.
A compassionate and inclusive work environment that fosters teamwork and collaboration.