ADMISSIONS CONSULTANT - BH

UHS • Raleigh, NC

5h • Onsite

About The Position

The Admissions Consultant performs a variety of security and safety related functions to safeguard employees, patients, visitors, physicians, and property. This role involves efficiently and promptly answering after-hour telephone calls at the reception desk, interacting courteously with the public and employees, and acting as the main switchboard operator and receptionist in the lobby. The consultant also assists customers and employees by phone and in person, and aids in the direct care and management of patients across all age ranges with medical and behavioral issues, in compliance with EMTALA.

Requirements

• High school diploma
• Minimum of two (2) years’ experience in a customer-service field
• Demonstrated knowledge of computer skills
• Demonstrated knowledge of customer service principles
• CPR training (must be completed before providing direct care services)
• CPI training (must be completed before providing direct care services)
• Ability to communicate over the telephone and in face-to-face situations
• Ability to handle multiple tasks effectively
• Ability to maintain the confidentiality of all information
• Ability to perform phone/reception responsibilities
• Knowledge of hospital emergency codes
• Possess a keen eye for security breaches and possess a proactive response time to potential security / safety risks
• Strong customer service skills
• Skill in answering multi-line phone systems and taking accurate messages
• Ability to deal with multiple interruptions
• Displays an understanding of the basic concepts of safe, supportive, nurturing, & therapeutic human interactions
• Demonstrates understanding of appropriate patient safety measures
• Effectively interacts with patients, peers, & families
• Demonstrates consistent ability to problem-solve & communicate clearly, both verbally & in writing
• Demonstrates regular, required attendance

Nice To Haves

• Some college or equivalent experience in a health care related field
• Experience preferably in a health care setting

Responsibilities

• Perform a variety of security and safety related functions while involved in the safe – guarding of employees, patients, visitors, physicians, and property
• Efficiently and promptly answer after-hour telephone calls to the reception desk
• Interact courteously with the public and employees
• Act as the main switchboard operator and receptionist in the lobby
• Assist customers and employees by phone and in person
• Assist in the direct care & management of patients across all age ranges with medical & behavioral issues in compliance with EMTALA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees