WEEKEND EVENINGS Admissions Clerk

Mental Health Resource Center•Jacksonville, FL

5d•Onsite

About The Position

Mental Health Resource Center is seeking a Weekend Admissions Clerk for its Northside facility, which provides inpatient and outpatient behavioral health services to children, adolescents, and adults. The clerk obtains demographic, financial, and personal information from patients evaluated and admitted for inpatient services and helps create a professional, caring environment for people seeking emergency mental health services. The position completes financial intakes and admission-related documentation, verifies demographic and insurance information, and provides financial counseling. It also coordinates with insurance providers, patients’ representatives, discharge planners, direct-care staff, and other departments to support accurate, timely records and admissions processes. The schedule is every other Saturday and Sunday from 4:00 p.m. to 12:30 a.m. Employment requires background screening and clearance through the Florida Care Provider Background Screening Clearinghouse.

Requirements

High school diploma.
One year of office experience in a medical, hospital, or health insurance-related setting.
Excellent customer service skills and the ability to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff, and other department professionals.
Ability to work independently and make appropriate decisions.
Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System within three months of employment.
Proficiency in Microsoft Office programs, email, and insurance-related websites.
Ability to operate required computer hardware and software, including MEVSNET, the Medicaid Web Portal System, Availity, and SSI Clearinghouse.
Ability to type and perform data entry at 30 words per minute.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Experience interacting with patients in person.

Responsibilities

Complete financial intakes for patients presenting for emergency services.
Ensure financial documents, including registration and assignment of benefits for admissions, discharges, and transfers, are accurate and completed promptly.
Meet with individuals served and/or their guardians or representatives to verify demographic and insurance information.
Provide financial counseling about patient financial responsibilities at intake.
Help discharge planners ensure self-pay individuals understand the sliding fee program and receive an application upon discharge.
Contact insurance companies or other third-party payers to verify benefits and complete required insurance verification and pre-certification forms for distribution and financial records.
Use MEVSNET, the Florida Medicaid Web Portal, Availity, and SSI Clearinghouse to verify Medicare, Medicaid, and commercial insurance coverage for admissions.
Contact next of kin or emergency contacts by telephone when appropriate releases are needed to obtain or verify information for department files.
Process and distribute admission, discharge, and transfer documents to other departments.
Prepare Baker Act Notices for mailing to individuals’ first representatives when appropriate.
Assist direct-care staff with records, including service documents, Baker Act Eligibility Forms, and Intake/Face Sheets, to keep records current daily.