Admissions Assistant (Evenings)

Acadia • Wilmington, NC

2d • Onsite

About The Position

The Admissions Assistant coordinates patient intake at Wilmington Treatment Center, serving as an initial point of contact for incoming patients and helping create a welcoming, supportive admissions experience. The role ensures required documentation is completed accurately, patient information is processed, and patients transition smoothly into care. It also supports patient safety, communication with facility staff, and a safe and comfortable environment for patients, families, and staff.

Requirements

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
• Strong organizational and communication skills.
• Ability to handle sensitive information professionally and confidentially.
• Compassionate, patient-focused approach.

Nice To Haves

• Previous experience in a healthcare, hospital, or admissions setting.
• Bachelor’s degree preferred; a degree in a Social Services field is a plus.
• One or more years of healthcare experience preferred.
• First aid may be required based on state or facility.

Responsibilities

• Greet and search new patients and people transporting patients upon arrival.
• Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
• Complete and explain admission paperwork before patients sign it, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
• Complete admissions efficiently and accurately and distribute paperwork promptly to notify staff of each patient’s arrival or transfer.
• Ensure required patient information is received and processed and that necessary appointments are made with behavioral or medical health personnel.
• Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
• Prioritize patient safety, respond with urgency, and provide excellent customer service.
• Support patients’ well-being and provide a positive, supportive, and structured environment.
• Conduct safety checks and ensure supervision at 15-minute intervals, as specified by special precautions or individualized supervision guidelines.
• Document timely, accurate, and appropriate clinical information in medical records, inpatient registration, and other technology systems.
• Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe their behaviors, and communicate significant observations to admissions staff.
• Obtain and document patients’ vital signs, height, and weight when assigned.
• Engage patients in activities and interactions that encourage achievement of treatment goals.
• Assist patients and family members with contraband searches and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork related to incidents and events at the facility.
• Provide or coordinate patient transportation when needed.
• Perform other functions and tasks as assigned.

Benefits

• Comprehensive resources supporting every stage of recovery.
• Compassionate care from experienced professionals.
• A positive, healing environment designed to foster growth and long-term success.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED