Admissions Case Manager

Boston Senior Home Care•Boston, MA

1d•Onsite

About The Position

Admissions Case Managers conduct initial home visits in the Greater Boston area to assess eligibility, evaluate needs, and enroll elders in the State Home Care Program. They also identify additional community resources, develop and implement comprehensive service plans, and work collaboratively with informal and formal supports, vendors, and other community agencies. The role has supervisory responsibilities and requires community travel to consumers’ homes, including homes with limited accessibility and travel in all weather conditions. This is a regular, full-time, non-exempt union position in the Home Care Department, within the Executive Office of Aging and Independence. The position is scheduled Monday through Friday, 9:00 AM to 5:00 PM, for 35 hours per week. It reports to the Team Manager. The starting salary is $47,000, commensurate with experience. The work takes place in a professional office environment and routinely involves computers, phones, printers, copiers, and filing cabinets. Employees must be able to carry 15 to 20 pounds and perform the stated communication and mobility tasks. A CORI check is required before taking on the role, and the employee must be authorized to work in the United States.

Requirements

Bachelor of Science or Bachelor of Arts degree.
Sensitivity to elder and diversity issues and commitment to maintaining clients at home with dignity.
Ability to communicate effectively in person and by telephone.
Computer experience, including basic data entry and effective use of MS Office Suite and Boston Senior Home Care’s database.
Ability to travel to consumers’ homes, including locations with limited accessibility, under all weather conditions.
Ability to carry 15 to 20 pounds.
Ability to talk and hear regularly; stand, walk, use hands to finger, handle, or feel, and reach with hands and arms frequently.
Must be able to work in the United States.
Must clear a CORI prior to taking on the role.

Nice To Haves

Professional licensure preferred.
Relevant work experience preferred.

Responsibilities

Conduct home visits to assess, evaluate, and enroll elders for state home care services, or recommend community assistance.
Develop care plans based on elders’ unmet needs, using EOAI guidelines, and ensure interdisciplinary review.
Present new cases to the Admissions Review Team for approval and interdisciplinary guidance.
Implement care plans using BSHC and other community resources.
Monitor consumers and care plans through vendor communication and calls to consumers and informal supports until cases are transferred to ongoing case managers.
Create consumer records and document significant communications from vendors, consumers, and informal supports.
Follow BSHC and EOAI compliance standards for visit timeliness, documentation, and follow-up.
Maintain working knowledge of BSHC and other community programs or develop the ability to access that information.
Advocate for consumers in a wide variety of settings.
Participate actively in team activities, committees, and work groups.
Promote a positive work environment through cooperative and respectful interactions.
Consult with Team Managers and other staff as needed.
Conduct ongoing outreach to help ensure access to services for all consumer groups.
Travel to consumers’ homes in the community and perform other duties as assigned.