Admissions Case Manager

Boston Senior Home Care•Boston, MA

About The Position

Admissions Case Managers conduct initial home visits in the Greater Boston area to assess eligibility, evaluate needs, and enroll elders in the State Home Care Program, while also offering additional community resources. They develop and implement comprehensive service plans and screen for community resources, working collaboratively with informal and formal supports, vendors, and other community agencies. This is a regular full-time, non-exempt position in the Home Care Department of the Executive Office of Aging and Independence. The role reports to the Team Manager, is a union position, and is scheduled for 35 hours per week, Monday through Friday, 9:00 AM–5:00 PM. The salary starts at $47,000 and is commensurate with experience. The position works in a professional office environment and requires travel to consumers’ homes in the community, which may have limited accessibility, in all weather conditions. Employees must be able to work in the United States and clear a CORI before assuming the role. Boston Senior Home Care affirms and supports diversity and inclusion in its workforce.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
Sensitivity to elder and diversity issues and commitment to maintaining clients at home with dignity.
Ability to communicate effectively in person and by telephone.
Computer experience, including basic data entry and effective use of MS Office Suite and Boston Senior Home Care’s database.
Ability to travel to consumers’ homes, including locations with limited accessibility, in all weather conditions.
Ability to carry 15 to 20 pounds.
Must be able to work in the United States.
Must clear a CORI before taking on the role.

Nice To Haves

Licensure preferred.
Relevant work experience preferred.

Responsibilities

Conduct home visits to assess, evaluate, and enroll elders for state home care services and/or recommend community assistance.
Develop care plans based on elders’ individual unmet needs, following EOAI guidelines, and ensure interdisciplinary review.
Present all new cases to the Admissions Review Team for approval and interdisciplinary guidance.
Implement care plans using BSHC and other community resources.
Monitor consumers and care plans through ongoing vendor communication and calls to consumers and informal supports until cases are transferred to ongoing case managers.
Create consumer records and document significant communications with vendors, consumers, and informal supports.
Comply with BSHC and EOAI standards for visit timeliness, documentation, and follow-up.
Maintain working knowledge of BSHC and other community programs, or have the skill to access relevant information.
Develop and use advocacy skills on behalf of consumers in a wide variety of settings.
Participate actively in team activities, committees, and work groups, and promote a cooperative and respectful work environment.
Consult with Team Managers and other staff as needed.
Conduct ongoing outreach to help ensure access to services for all consumer groups.
Perform other duties as assigned.