Admissions Manager

Audubon Institute•New Orleans, LA

16h•Onsite

About The Position

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park. At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

Requirements

High school diploma or equivalent.
Minimum five (5) years of relevant guest service, admissions, attractions, hospitality, retail, tourism, or similar experience, including at least two (2) years in a supervisory or management role.
Demonstrated experience leading, coaching, scheduling, and developing frontline teams.
Strong guest service, communication, problem-solving, and organizational skills.
Experience with point-of-sale, ticketing, or similar operational systems and ability to use sales, attendance, and operational data to inform decisions.
Ability to work collaboratively and maintain a flexible schedule including weekends, evenings, holidays, and special events as needed.

Nice To Haves

Associate or bachelor's degree in hospitality, business, tourism, management, or related field.
Experience in a zoo, aquarium, museum, attraction, or similar high-volume guest environment.
Experience managing admissions, ticketing, attractions, guest flow, or large-scale events.
Experience with revenue goals, budgeting, payroll, cash controls, or other financial responsibilities.

Responsibilities

Lead daily admissions, ticketing and scanning, attraction, guest rentals, guest arrival, wayfinding, and group entry operations.
Supervise, coach, develop, and evaluate Admissions Supervisors and frontline staff.
Oversee staffing and scheduling to ensure effective coverage based on attendance, operating needs, special events, and anticipated guest volume.
Lead recruitment, onboarding, training, and ongoing development of Admissions staff.
Monitor attendance, sales, attraction performance, guest flow, staffing, and other operational data to identify trends and opportunities for improvement.
Identify and implement opportunities to improve revenue, operational efficiency, and the guest experience.
Maintain effective procedures and controls for admissions transactions, ticketing systems, guest rentals, equipment, payroll, and other administrative needs.
Respond to complex guest concerns, fulfill service recovery needs, and identify and address recurring operational or service issues.
Collaborate with Group Sales, Marketing, Membership, Guest Experience leadership, and other Aquarium teams to coordinate group and school arrivals, promotions and membership initiatives, special events, facility changes, and other activities impacting guests.
Maintain operational readiness and provide hands-on leadership support during high-volume periods, special events, Manager-on-Duty coverage, and other Aquarium operational needs as required.