Admissions Assistant - Full-Time Days

Acadia•Dartmouth, MA

2d•$23 - $25

About The Position

The Admissions Assistant is responsible for admitting and registering incoming patients at Southcoast Behavioral Health, a 192-bed mental health treatment center in Dartmouth, Massachusetts. The role includes clerical and patient-facing duties, supporting a safe, structured, and welcoming environment for patients, families, and staff. The position is listed as full-time days, although the posting also describes the role as part-time.

Requirements

CPR certification and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree preferred; a degree in a social services field is a plus.
One or more years of healthcare experience preferred.
First aid may be required depending on state or facility.

Responsibilities

Greet and search new patients and the people transporting them upon arrival.
Complete clerical duties, including managing paperwork, data entry, handling insurance claims, and answering phones.
Complete and explain admission paperwork, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
Complete admissions accurately and promptly distribute paperwork notifying staff of patient arrivals or transfers.
Ensure required patient information is received and processed and arrange necessary appointments with behavioral or medical health personnel.
Provide empathetic, professional customer service, address complaints, and prioritize patient safety.
Help maintain a positive, supportive, structured, safe, secure, clean, and comfortable environment.
Conduct safety checks and ensure supervision at required intervals, including 15-minute intervals or individualized supervision guidelines.
Document clinical information accurately and promptly in medical records, registration systems, and other technology systems.
Interact with patients, observe their behavior, and communicate significant observations to admissions staff.
Obtain and document patients’ vital signs, height, and weight when assigned.
Engage patients in activities and interactions that support treatment goals.
Assist patients and family members with contraband searches and inventorying belongings and valuables when needed.
Maintain required documentation and assist with follow-up paperwork related to facility incidents and events.
Provide or coordinate patient transportation when needed.
Perform other functions and tasks as assigned.