Admissions Assistant - Full-Time Days

Southcoast Behavioral Health•Dartmouth, MA

19h•$23 - $25

About The Position

The Admissions Assistant is responsible for the admission and registration of incoming patients at Southcoast Behavioral Health, a 192-bed mental health treatment center in Dartmouth, Massachusetts. The role includes completing admissions paperwork and data entry, coordinating patient arrival and transfer information, and supporting a safe, structured, and comfortable environment for patients, families, and staff. The assistant works under clinical or nursing leadership and is expected to demonstrate empathy, professionalism, urgency around patient safety, and excellent customer service.

Requirements

CPR certification and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.
First aid may be required depending on state or facility requirements.

Nice To Haves

Bachelor’s degree preferred; a degree in a Social Services field is a plus.
One or more years of healthcare experience preferred.

Responsibilities

Greet and search incoming patients and people transporting them upon arrival.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of arrivals, and escort patients and documentation to the appropriate location.
Complete admissions accurately and promptly distribute paperwork notifying staff of patient arrivals or transfers.
Ensure required patient information is received and processed and that necessary appointments are made with behavioral or medical health personnel.
Provide empathetic, professional customer service; acknowledge unmet patient needs and work to resolve complaints.
Prioritize patient safety and provide a positive, supportive, and structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, as indicated by special precautions, or according to individualized supervision guidelines.
Document clinical information accurately and promptly in medical records, registration systems, and other technology systems.
Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Interact with patients, observe their behavior, and communicate significant observations to admissions staff.
Obtain and document patient vital signs, height, and weight when assigned.
Engage patients in activities and interactions intended to support treatment goals.
Assist patients and family members with contraband searches and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork related to facility incidents and events.
Provide or coordinate patient transportation when needed.
Perform other functions and tasks as assigned.