Admissions Assistant - Full-Time Evenings

Southcoast Behavioral Health•Dartmouth, MA

19h•$23 - $25•Onsite

About The Position

The Admissions Assistant is responsible for admitting and registering incoming patients at Southcoast Behavioral Health, a 192-bed mental health treatment center in Dartmouth, Massachusetts. The role includes patient-facing support and clerical work, with a focus on accurate admission processing, customer service, and patient safety. The position is listed as full-time, with a 3:00 p.m.–11:30 p.m. schedule and a pay range of $22.50–$24.50 per hour. The posting also contains a conflicting statement describing the role as part-time. The Admissions Assistant greets and searches incoming patients and those transporting them, completes and explains admission paperwork, records and processes patient information, and coordinates with clinical staff and other personnel. The position also supports a safe, clean, and structured environment, observes and interacts with patients, assists with belongings and contraband searches, and may take vital signs or help coordinate transportation. Duties are performed under clinical or nursing leadership, and other tasks may be assigned as needed.

Requirements

CPR certification is required; training is available upon hire and offered by the facility.
De-escalation/restraint certification is required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree preferred; a degree in a Social Services field is a plus.
One or more years of healthcare experience preferred.
First aid may be required depending on state or facility.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of arrivals, and escort patients and documentation to the appropriate location.
Complete admissions accurately and efficiently and distribute paperwork promptly to notify staff of patient arrivals or transfers.
Ensure required patient information is received and processed and make necessary appointments with behavioral or medical health personnel.
Provide empathetic, professional customer service and acknowledge and work to resolve patient complaints or unmet needs.
Prioritize patient safety, respond with urgency, and provide a positive, supportive, and structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, according to special precautions or individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in medical records, inpatient registration systems, and other technology systems.
Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Interact routinely with patients, observe their behavior, and communicate significant observations to admissions staff.
May obtain and document patient vital signs, height, and weight as assigned.
Engage patients in activities and interactions that encourage progress toward treatment goals.
Assist patients and family members with contraband searches and the inventory of belongings and valuables when needed.
Complete and maintain required documentation.
Assist with incident and event follow-up and related paperwork.
May provide patient transportation or coordinate it with an appropriate staff member.
Perform other functions and tasks as assigned.