Admissions Assistant (Full Time)

Ayers Health and Rehab•Trenton, FL

3d•Onsite

About The Position

This position serves as a patient liaison, combining admission and social services responsibilities. It is customer service-oriented with a strong focus on problem-solving and continuous quality improvement.

Requirements

High School Diploma or equivalent.
Knowledge of casework process.
Knowledge of needs of geriatric patients.
Knowledge of medical settings.
Knowledge of social and health resources of the community.
Knowledge of funding resources such as Medicare, Medicaid, and private insurances.
Must be sensitive to patients physical and psychosocial needs.
Ability to follow oral and written instructions.
Must be a self-motivated, creative and positive personality, who demonstrates willingness to learn new ideas and skills and can work as part of a team.
Must possess patience, good organizational skills, and assertiveness and be a conscientious person.
Must present a professional appearance.
Must be able to handle emotionally stressful situations day in and day out, including, but not limited to death and dying.
Must be able to cooperate and work well with fellow employees.
Must be knowledgeable of computer systems, system applications, and other office equipment.
Must be able to meet all local health regulations and pass pre/post-employment physical exam if required.
Must attend in-service/education programs as required to learn new procedures and develop skills to meet regulatory compliance.
Must agree not to disclose resident protected health information and report suspected or known violations of such to the Administrator.

Nice To Haves

Experience in a health care or clerical setting preferred.

Responsibilities

Assist in the admissions process, including interviewing residents, families, or responsible parties and obtaining required admission information and signatures.
Build and maintain good working relationships with patients, family members, community agencies, and other employees.
Assist in the preparation for new admissions, ensuring room readiness.
Maintain inquiry and admission packets ready for use.
Assist in maintaining accurate records of available beds.
Take new admission inquiries.
Give tours to prospective clients and others.
Maintain relationships with patients and families to facilitate early identification of potential problems.
Maintain close relationships with other departments to appropriately resolve grievances.
Make follow-up customer service telephone calls post discharge.
Notify Social Services Director and Administrator of all significant issues.
Educate and assist patients in executing advanced directives/advanced care planning.
Ensure that mentally incapacitated patients have a designated health care decision maker to execute their rights.
Assist in referring patients and families to appropriate social service agencies when the facility does not provide the service or needs of the patient.
Consult with Social Services Director as needed to accomplish referrals.
Perform casework with patients and families, consisting of basic counseling, encouraging family participation, and other items as necessary to meet patient’s needs.
Complete required documentation such as admission note, social history, and document significant concerns/events in the medical record.
Assist patients and family members in obtaining services needed to assure continuity of care after discharge.
Issue transfer/discharge letters and Non-Coverage letters as required by Federal Regulations.
Maintain a current community resource guide.
Attend facility meetings as required.
Keep Administrator and Social Services Director informed and up to date on the current status of significant patient/family issues.
Maintain communication with the facility business office and medical records to ensure accurate census and payment of managed care residents.
Participate in the admission process, including pre-admission assessment, rate negotiations, benefit verification, cost analysis, and reporting as needed.
Assist patients in financial planning, including disenrollment and/or Medicaid applications as requested/needed.
Maintain a good public relations program that serves the best interests of the facility and community alike.
Perform all other duties as assigned.