Assistant Director, Admissions (Salaried, Full time)

Washington Regional Medical System•Fayetteville, AR

7d•Onsite

About The Position

The Assistant Director, Admissions reports to the Director, Patient Access & Denials and supports the Vice President of Revenue Cycle by providing leadership and operational oversight for admissions and patient access functions across the main hospital, emergency department, labor and delivery, ambulatory surgery center, and physicians’ specialty hospital admissions areas. This role is responsible for driving accurate, timely, and patient-centered registration and admission processes; optimizing front-end revenue cycle performance; supporting denial prevention efforts; and ensuring compliance with organizational, regulatory, and payer requirements.

Requirements

Bachelor’s degree in healthcare administration, business administration, finance, or a related field required
Minimum of five (5) years of progressive experience in hospital admissions, patient access, registration, or front-end revenue cycle operations required
At least three (3) years of leadership experience required
Experience overseeing multiple access points such as inpatient, emergency, outpatient, surgical, and specialty admissions is strongly preferred.
Knowledge of insurance verification, prior authorization, EMTALA, payer requirements, denial prevention, and patient access technology workflows required.

Nice To Haves

Master’s degree preferred.
Professional certification in patient access or revenue cycle such as CHAM, CHAA, or CRCR preferred.

Responsibilities

Provide operational oversight for admissions and patient access services across the main hospital, emergency department, labor and delivery, ambulatory surgery center, and physicians’ specialty admissions areas to ensure timely, accurate, and courteous service.
Lead daily workflows for facility-based registration, point of service collections and bed placement coordination as applicable.
Partners with department director, clinical, nursing, case management, and ancillary department leaders to improve patient flow, admission throughput, and communication across all access points.
Supervise, mentor, and develop admissions leaders and staff, including hiring, onboarding, scheduling, productivity management, coaching, performance management, and employee engagement activities.
Monitor and improve key performance indicators such as registration accuracy, productivity, wait times, upfront collections, insurance-related edits, and front-end denial prevention metrics.
Collaborate with denials, billing, utilization review, and managed care teams to identify root causes of front-end denials and implement corrective actions that improve clean claim performance and reimbursement outcomes.
Ensure compliance with federal, state, and payer regulations and organizational policies, including patient identity management, consent forms, Medicare and Medicaid requirements, EMTALA considerations, HIPAA, and price transparency or financial communication standards as applicable.
Support standardization of workflows, policies, training, scripting, and quality assurance processes across all facility-based admissions areas while addressing service-line-specific operational needs.
Serve as a resource for escalation of patient, physician, and departmental concerns related to admissions, registration, financial clearance, and service recovery.
Assist with department budgeting, staffing plans, technology optimization, reporting, audits, and special projects that advance patient access performance and revenue cycle goals.
Maintain visibility in operational areas, identify barriers in real time, and lead process improvement initiatives that enhance patient experience, employee accountability, and financial performance.