Admissions Assistant (Evening Shift)

Southcoast Behavioral Health•Dartmouth, MA

3d•$22 - $24•Onsite

About The Position

Join the transformative Southcoast Behavioral Health team as an Admissions Assistant and be part of a difference-making journey every day! Southcoast Behavioral Health, located in Dartmouth, Massachusetts, is a premier mental health treatment center with 192 beds. We serve pediatric, adolescent, adult, and geriatric patients, as well as adults with co-occurring mental health and substance use disorders. This role is responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. The ideal candidate will demonstrate a positive, empathetic, and professional attitude towards customers always, and when patient needs are not met, acknowledge and work to resolve complaints. Recognizing that patient safety is a top priority is essential.

Requirements

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Bachelor’s degree is preferred; Social Services field is a plus.
One or more years’ experience in healthcare preferred.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
Ensure efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
When a patient’s needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
Ensure the well-being of patients and provide a positive, supportive, and structured environment.
Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.