Admissions Assistant

Grand Traverse Pavilions•Traverse City, MI

2d•Onsite

About The Position

Grand Traverse Pavilions is a premier healthcare organization dedicated to providing exceptional care across a full continuum of services. Our team is committed to supporting residents and their families in a compassionate, professional, and welcoming environment. We take pride in fostering a workplace where collaboration, growth, and quality care are at the forefront of everything we do. As an Admissions Assistant, you will play a key role in supporting the admissions process and helping maintain full occupancy across all program levels. You will assist with coordinating referrals, managing admission documentation, and ensuring a smooth and welcoming transition for new residents. This position works closely with the Admissions Coordinator and multidisciplinary teams to support efficient operations and excellent customer service.

Requirements

High school diploma required
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Ability to manage changing priorities and meet deadlines
High level of professionalism and discretion with confidential information

Nice To Haves

Associate degree preferred
Background in business administration, healthcare, or related professional experience preferred

Responsibilities

Coordinate all aspects of admissions, including referrals, communication with Nursing Services, paperwork collection, processing, and resident orientation
Assist with admissions placement and support campus-wide referral management
Participate in admission meetings and provide updates in the absence of the Admissions Coordinator
Maintain daily census records and generate daily, monthly, and annual reports
Manage inquiry and waiting lists to support maximum occupancy, including maintaining a prospect database
Act as a liaison between referral sources and the organization as directed
Provide tours to prospective residents and families
Prepare and distribute informational packets for prospective admissions
Escort new residents during program entry to ensure a smooth transition
Support organizational decision-making by providing accurate admissions data and insights
Independently manage daily workload, priorities, and deadlines
Maintain strict confidentiality of all resident and organizational information
Support Continuous Quality Improvement initiatives and recommend process enhancements
Ensure compliance with all applicable laws, regulations, and organizational policies
Promote a culture of safety and maintain professional relationships with staff, community members, and agencies
Perform additional duties as assigned