Admissions Ambassador

Zia Recovery Center•Las Cruces, NM

26d•Onsite

About The Position

The Admissions Ambassador is responsible for managing all initial client engagement and inquiry processes, serving as the first point of contact for prospective clients, families, and referral sources. This role ensures timely response, compassionate communication, and efficient movement of prospective clients into the clinical admissions pipeline. The position supports conversion of inquiries to admissions while maintaining compliance with CARF standards and New Mexico Health Care Authority (HCA) regulations.

Requirements

Experience in behavioral health, SUD treatment, or healthcare admissions preferred.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and high call volume.
Understanding of recovery principles preferred.
Proficiency in EMR and office software.
Ability to pass background check and drug screening per NM law.

Responsibilities

Manage all incoming calls, emails, and referral inquiries.
Conduct initial non-clinical interviews and gather demographic, insurance, and referral information.
Initiate verification of benefits (VOB) and coordinate pre-certification processes.
Schedule ASAM assessments and prepare clients for next steps.
Provide clear communication regarding program expectations and admission process.
Maintain consistent follow-up with prospective clients and families.
Document all interactions in EMR/CRM systems accurately.
Coordinate warm handoff to Admissions Coordinator for clinical review.
Support Admission Day welcome process when applicable.
Develop and maintain relationships with referral sources.
Track inquiry data, conversions, and referral trends.
Ensure all communication aligns with confidentiality and HIPAA standards.