Admission Concierge

FutureCare•Baltimore, MD

12d•$22 - $24

About The Position

At FutureCare, the Admission Concierge creates a welcoming, positive first impression for prospective residents and their families. The role combines customer service, administrative support, and admissions coordination to help ensure a smooth transition into the care community. Working closely with the Admissions Director and interdisciplinary team, the Admission Concierge guides residents and families through the admissions process with professionalism, compassion, and attention to detail. The position is paid $22.00–$24.00 per hour. FutureCare describes itself as a Baltimore healthcare company recognized as a Top Workplace for 14 consecutive years and named among U.S. Newsweek’s Best Nursing Homes. The company highlights competitive pay, benefits, flexible/advance pay, paid time off, tuition reimbursement, career growth opportunities, an employee referral bonus program, employee assistance, and a matching 401(k) plan.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication, interpersonal, and organizational skills.
Strong customer service skills and a hospitality-focused approach to assisting residents, families, and visitors.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and ability to learn other office systems.
Ability to multitask, prioritize responsibilities, manage interruptions, and maintain attention to detail in a fast-paced environment.
Ability to work independently and collaboratively with an interdisciplinary healthcare team.
Ability to handle confidential information appropriately and maintain compliance with HIPAA requirements.

Nice To Haves

Associate or bachelor’s degree preferred.
Prior experience in customer service, hospitality, admissions, healthcare administration, or a medical office setting preferred.

Responsibilities

Serve as a welcoming first point of contact for residents, families, visitors, vendors, referral sources, and prospective residents.
Conduct facility tours and provide a positive hospitality experience for prospective residents and their families.
Assist with pre-admission paperwork, referral processing, and coordination of admission arrangements.
Monitor referral systems and support timely follow-up and processing of incoming referrals, including weekend referral management as needed.
Coordinate admission activities with hospitals, physicians, families, transportation providers, and facility departments.
Prepare and complete admission documentation, including admission agreements, contracts, required forms, resident photographs, and admission packets.
Welcome new residents and their families and coordinate their arrival and transition to the facility.
Communicate with Nursing, Environmental Services, Dietary, Therapy, Social Services, Activities, and other departments to support a smooth admission process.
Help check room readiness and coordinate hospitality details before a resident’s arrival.
Provide administrative support, including filing, scanning, copying, faxing, maintaining admission records, ordering office supplies, and preparing reports.
Schedule appointments, meetings, and tours, and assist with family meetings, facility events, and outreach activities.
Provide coverage for the Admissions Office when the Admissions Director is unavailable.
Maintain confidentiality and comply with HIPAA requirements, company policies, and applicable standards of professionalism and customer service.
Perform other duties as assigned.