Administrator, Technical Support Production

Ricoh Americas Holdings•Conshohocken, PA

2d•Onsite

About The Position

This position is an allocated role that exists only when business needs warrant it and must be approved by the Regional Director of Services. It reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. The role involves following Ricoh Service Excellence performance requirements and is responsible for various support services including copy and mail center services, convenience copier fleet management, and maintenance/operation of high-end production equipment like roll-fed continuous production systems. The position requires setup, calibration, and performance management of equipment, ensuring customer satisfaction through accurate and timely project preparation, inspection, compilation, and assembly. Key responsibilities include meeting deadlines, achieving Time Productive statistics, maintaining reporting tools, and demonstrating the ability to calibrate equipment for color and quality matching, as well as transferring files electronically. The role also involves producing error-free work, maximizing print performance, troubleshooting hardware and software issues, maintaining optimal machine performance by correcting simple problems, and presenting a professional appearance. Inventory management for equipment parts and adherence to company attendance standards are also crucial. The role requires organizing jobs by validating information, reading instructions, and organizing supplies. It also includes performing a full range of servicing and repair procedures on complex office products, demonstrating digital competencies, completing technical training, and performing other assigned duties.

Requirements

Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience.
Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment.
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment

Nice To Haves

Experience of three years in a roll-fed printing environment is preferred.

Responsibilities

Follows Ricoh Service Excellence performance requirements.
Responsible for copy and mail center services, convenience copier fleet management, and various support services.
Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems.
Responsible for the set-up, calibration, and performance of the equipment.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Maintains all required reporting tools.
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Presents professional appearance to clients by dressing in a professional attire according to company standards.
Presents a clean and organized working area.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignments.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Performs other duties as assigned.