Production Print & Technical Support Specialist

Recrute Action•Prince George, BC

1d•Onsite

About The Position

Support daily print production operations in a fast-paced healthcare environment where every day brings variety. Contribute to equipment setup, print production, customer support, inventory management, and document administration while gaining hands-on experience with printing technologies in a collaborative on-site workplace.

Requirements

Post-secondary technology training or equivalent experience preferred.
6 months to 1 year of experience in a customer service environment.
1 to 2 years of experience in a print shop environment.
Networking experience.
Experience configuring printers.
Proficiency with personal computers, including Microsoft Office, email, web browsing, file management, accurate data entry, and PC-based applications in a networked environment.
Ability to deliver exceptional customer service and build positive relationships in a customer-facing environment.
Ability to work independently with minimal supervision while demonstrating strong attention to detail, organization, time management, initiative, accountability, and a strong work ethic.
Ability to identify and resolve routine issues by following established procedures and exercising sound judgment.
Willingness to learn print production processes, finishing equipment, and the client's IT environment.
Positive attitude, adaptability, and willingness to learn, accept feedback, and follow direction.
Ability to lift and move materials weighing up to 50 lbs. and stand for extended periods while bending, reaching, and stretching as required by the role.

Responsibilities

Deliver on-site facilities management services while ensuring operational excellence, customer satisfaction, and compliance with Service Level Agreements (SLAs).
Serve as the first point of contact for PC and software-related issues.
Pre-configure desktop printing equipment.
Arrange the delivery and setup of desktop printing equipment.
Coordinate the shipping and receiving of equipment for remote depot repairs.
Set up and deploy scanning templates to printing devices.
Adjust and edit third-party fax software, including fax books, print drivers, and related settings.
Provide black-and-white and colour printing support.
Manage supply inventory.
Maintain finishing equipment.
Assist with print shop finishing, including hole punching, laminating, Cerlox binding, cutting, and binder insertion.
Manage the document database by adding, discontinuing, and uploading edited forms.
Receive, sort, stack, and manage warehouse inventory.
Maintain the client website by updating product inventory, stock levels, and pricing.
Perform monthly data entry of processed orders for Meridian software billing purposes.