Administrator of Maintenance Services

Cascade Management•Tigard, OR

1d•Onsite

About The Position

The Administrator of Maintenance Services oversees processes, training, and oversight that support the physical assets managed by Cascade Management. The role develops and delivers maintenance employee training, manages major building projects, establishes building inspection systems, and supports client satisfaction through project recommendations. It directly supervises Regional Maintenance Auditors, Regional Maintenance Supervisors, and other staff as needed, while managing multiple projects and team impacts simultaneously. The position is based at the Portland/Tigard office and requires frequent travel, typically 20%–50% of the time, to properties in Oregon, Washington, Idaho, and Texas, as well as conferences and in-person classes. The role requires a bachelor's degree in business or a related field and at least five years of progressive construction experience, including project management and supervisory or foreman experience, plus extensive knowledge of building systems. It also requires five years of multifamily building management in a managerial role overseeing a portfolio of more than 100 properties, or an equivalent combination of education and experience. An active CAMT certification and a valid driver's license and insurance are required. The position follows a Monday–Friday, 8 a.m.–5 p.m. schedule for 40 hours per week. Cascade expects employees to uphold its Service Model of being Friendly, Helpful, Knowledgeable, Respectful, and Responsive. The role offers medical, dental, vision, prescription, paid time off, paid holidays, disability and life insurance, an employee assistance program, accident/cancer coverage, and medical and dependent care flexible benefits.

Requirements

Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
At least five years of progressive construction experience, including project management and supervisory or foreman experience, with extensive knowledge of building systems.
At least five years of multifamily building management in a managerial role overseeing a portfolio of more than 100 properties.
Active CAMT certification.
Valid driver’s license and insurance.
Strong verbal, written, and customer-service communication skills, including the ability to present to groups and conduct development and accountability conversations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals, and to write routine reports and correspondence.
Basic mathematical skills, including calculating rates, ratios, and percentages and interpreting bar graphs.
Analytical and problem-solving ability, including turning findings into actionable, repeatable solutions.
Strategic planning and execution skills, including setting operational goals, aligning plans with company objectives, and managing risks and impacts on teams, vendors, and clients.
Ability to use office work systems and software, with high proficiency in Microsoft Outlook, Excel, and Word.
Exceptional communication and interpersonal skills for coordinating with departments and stakeholders, listening, negotiating, and persuading.
Ability to travel frequently, typically 20%–50% of the time, to properties in OR, WA, ID, and TX, and to conferences and in-person classes.
Ability to walk, use hands, reach, climb or balance, stoop, kneel, crouch, or crawl; frequently stand; occasionally sit; and regularly lift or move 25–50 pounds.

Nice To Haves

CMM, CPMM, PMP, LEED, or other certifications related to property management and services.

Responsibilities

Identify, develop, and deliver new-hire maintenance training and ongoing learning initiatives, and support staff development.
Oversee the work, schedules, proactive goals, troubleshooting, initiatives, and learning plans of Regional Maintenance Auditors, Regional Maintenance Supervisors, and other direct employees.
Collaborate with Portfolio Management on processes, procedures, and performance metrics for onsite maintenance teams and matters affecting the company.
Develop programs for proactive and responsive management of physical assets.
Promote site staff safety by leading safety meetings and mitigating property-level hazards through workplace practices and training.
Develop site-specific written maintenance plans and standardize maintenance procedures, emergency procedures, after-hours response protocols, and policies.
Set expectations for onsite maintenance activities and partner with Portfolio Management to establish goals, address obstacles, and meet deliverables.
Develop processes and programs to oversee, track, and follow up on preventative maintenance, including annual unit-by-unit inspection reports.
Conduct capital needs assessments and oversee competitive bidding and contractor selection for company projects, coordinating implementation with Portfolio Management and Services teams.
Finalize project reviews and sign-offs and track property projects using a project management tracking system.
Consult with clients on capital needs planning for major projects, including mortgage refinancing, funding applications, rehabilitation, and property acquisition.
Support management of property physical audits to help meet company goals and industry-standard passing rates.
Recommend building envelope maintenance and mitigation approaches, develop scopes of work, and maintain vendor relationships.
Support interviews, create recruitment tools, and outline objectives to help ensure maintenance teams meet job requirements.
Supervise staff, including hiring, coaching, development, disciplinary recommendations, timecard approval, and staffing schedules; approve vacation and leave requests.
Perform other duties as assigned.