Office Services Administrator

Ricoh Americas Holdings•Poughkeepsie, NY

8d•Onsite

About The Position

The Office Services Administrator provides copy and mail center services, conference room and audiovisual support, convenience copier fleet management, and other site support services. Depending on business needs and site configuration, the role may also involve operating high-end equipment and performing press, copier, bindery, fulfillment, quality control, final-check, pickup and delivery, facility maintenance, or mailroom duties. The position is allocated only when business needs warrant and requires Regional Director approval. It reports directly to Managed Services Site Leadership, depending on site personnel configuration. The role prepares and assembles projects accurately and on time, maintains equipment and work areas, troubleshoots technical issues, and performs servicing and repairs on complex office products. It requires customer service, organization, equipment operation and calibration skills, and completion of assigned technical training.

Requirements

High school diploma or equivalent.
At least 3 years of related experience.
Excellent customer service skills.
Strong organizational skills and ability to prioritize.
Ability to use, calibrate, and troubleshoot office and other complex technical equipment.
Ability to interpret, comprehend, and apply complex materials, data, and instructions, and to prepare, provide, and communicate diversified information.
Moderate dexterity, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.
Ability to lift or carry objects weighing up to 50 pounds.

Nice To Haves

5 years of related experience preferred.

Responsibilities

Follow Ricoh Service Excellence performance requirements.
Provide copy and mail center services, conference room and AV management, convenience copier fleet management, and other support services.
Prepare, inspect, compile, and assemble projects accurately and in a timely manner.
Meet deadlines while maintaining quality and error-free work.
Meet facility standards for time productive statistics.
Maintain all required reporting tools.
Calibrate equipment to produce color and quality matching originals.
Transfer files electronically from the network to color equipment.
Operate duplication equipment knowledgeably to produce error-free work.
Perform at least two functions simultaneously on print equipment when workflow permits.
Troubleshoot hardware and software issues with equipment.
Correct simple machine issues, understand machine codes, and report equipment failures.
Maintain a professional appearance in accordance with company dress standards.
Keep the work area clean and organized.
Maintain and order equipment-parts inventory in accordance with company guidelines and processes.
Meet attendance standards, including punctuality, scheduled hours, and required overtime.
Organize jobs by validating job names and numbers, reviewing Job Request Forms, and preparing necessary supplies.
Perform diagnostics, installation, removal, retrofits, servicing, and repairs on a core set of highly complex office products.
Demonstrate the required digital competencies for assigned products and job levels.
Perform troubleshooting, repairs, and component replacements as needed.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.