Office Administrator

Holland & Knight LLP•Atlanta, GA

8d•Onsite

About The Position

The Office Administrator provides strategic and tactical leadership to align office functions and staff with firm objectives. The role oversees human resources, staffing, operational and staff workflow support, and facilities management, while coordinating with accounting, marketing, IT, recruiting, and firm-wide administration. Based in the Atlanta office, this is an exempt management position reporting to the Executive Partner and the Chief of Office Operations. The administrator leads local staffing and support operations, manages the office budget and facilities, and partners with firm departments and leadership on employee relations, business continuity, compliance, procurement, and office growth. The role also supports firm-wide and local initiatives and projects.

Requirements

Bachelor’s degree required.
At least 5 years of experience in a professional services firm.
Knowledge of local, state, and federal labor and employment laws and policies.
Knowledge and skills relating to conflict management and change management techniques.
Knowledge of general accounting processes, terms, concepts, and policies.
Knowledge of workforce demographics and trends.
Knowledge of changes and trends in the legal industry.
Excellent interpersonal and communication skills.
Excellent organization, time management, problem-solving, and analytical skills.

Nice To Haves

Certifications are helpful.

Responsibilities

Recruit, hire, and supervise Practice Assistants, Paralegals, Receptionists, Office Service Specialists, Office Services Supervisors, and Guest Services Specialists; provide daily supervision of local IT and Records personnel.
Arrange and ensure completion of onboarding, mandatory training, and office orientation for new staff and attorneys, and supervise departures for all positions.
Prepare evaluations, gather stakeholder feedback, deliver annual performance evaluations, and recommend staff bonuses and merit increases.
Collaborate with the HR Department on progressive discipline and discharge policies, monitor staff PTO and leaves of absence, support benefits administration, and manage employee relations and conflict resolution.
Develop the office budget, maintain variance accountability in line with firm objectives and operational requirements, and review office financial performance metrics.
Coordinate with practice groups and firm management to develop staffing support and best practices.
Manage facilities, including emergency and safety practices, office space use, vendor selection, facility improvements and buildouts, moves, and liaison with building management.
Work with the Director of Real Estate on buildouts, renovations, and moves, and plan strategically for office growth.
Develop the office Business Continuity Plan and Business Impact Assessment with the firm’s Director of Security, and escalate incidents to the firm Business Continuity Task Force.
Assist with ISO audit compliance.
Oversee support staff, office support services, the conference center, reception, and other departments, collaborating with firm-wide administration and management teams.
Coordinate local office purchasing with firm-wide procurement efforts for supplies, equipment, and other items.
Oversee, champion, and support firm-wide and office projects, including the 9/11 day of service, Diversity, Equity and Inclusion presentations, and CLE or Practice Group presentations for clients or industries.
Participate in designated office and firm meetings.
Perform special projects and other duties as assigned.