Administrator II

State of Maryland•Baltimore City, MD

About The Position

The Maryland Health Benefit Exchange (MHBE) is hiring an Administrator II / Instructional Designer & Training Coordinator to develop and deliver training for Maryland Health Connection and its internal and external stakeholders. The position is responsible for designing and executing the Consumer Assistance Worker Pre-Credentialing training agenda and specialized programs, applying adult-learning theory and instructional-design practices, and evaluating training initiatives. The role consults with subject matter experts to select effective delivery methods and uses qualitative and quantitative measures to assess learning and retention. The coordinator works with the Training team, consultants, interns, vendors, continuing-education partners, and state agencies to plan, develop, deliver, and evaluate training sessions and materials. Training audiences include enrollment outreach workers, caseworkers, insurance producers, plan issuers, and third-party administrators. The position also supports customer-service training aligned with MHBE’s strategic efforts and statewide initiatives, and plays a technical role in developing and administering the learning management system (LMS) and related programs. The job is based in Baltimore City, Maryland. The minimum qualification is a high school diploma or equivalency and five years of administrative staff or professional work, with listed education and military-service substitutions. Applicants may be asked to provide a writing sample or presentation during the interview process. A Maryland-valid motor vehicle operator’s license is required only if assigned duties involving operation of a motor vehicle.

Requirements

High school graduation or a high school equivalency certificate.
Five years of administrative staff or professional work, subject to the stated substitution options.
Ability to develop and execute training agendas and programs and apply instructional-design techniques and adult-learning theories.
Experience and knowledge in instructional design and instructional technology.
Basic working knowledge of HTML and JavaScript programming languages.
Solid knowledge of course-development software.
Ability to effectively facilitate in-person and virtual training.
Excellent verbal and written communication skills (listed as a preferred qualification).
A Maryland-valid motor vehicle operator’s license if assigned duties requiring operation of a motor vehicle.

Nice To Haves

Experience conducting in-person or virtual training sessions.
Experience developing course outlines, presentations, evaluations, technical user guides, and interactive scenarios.
Experience with instructional design, including policy job aids and interactive e-learning content created with course-development software.
Experience with storyboarding, the ADDIE model, quiz and test creation, assessment measurements, surveys, and evaluations.
Experience with Google Suite, including Gmail, Hangouts, Google Drive, Calendar, Meet, Vids, Slides, Sheets, and Docs.
Excellent verbal and written communication skills.

Responsibilities

Collaborate with subject matter experts and stakeholders to identify audience learning needs and objectives and create instructional plans.
Develop course outlines, objectives, participant and facilitator guides, and other classroom and online learning materials.
Create, refine, and update copy, graphics, video scripts, slide decks, reference guides, worksheets, and digital content for internal and external stakeholders.
Keep training content accurate, relevant, and aligned with changes in regulations, policies, practices, and agency objectives.
Select suitable instructional methods and media, and incorporate interactive approaches and multimedia to support understanding, retention, and engagement.
Facilitate training sessions for internal and external stakeholders.
Stay current on best practices in workforce development, training, automation, e-learning, computer-based learning, and educational systems.
Provide consultation and deliverables for special projects, including projects for internal stakeholders.
Create and coordinate program evaluation surveys; compile and analyze results; and recommend program and process improvements.
Facilitate program launches and upgrades, coordinate and implement system changes and modifications, and monitor program performance and effectiveness.
Assist in coordinating MHBE LMS systems, processes, and procedures.
Maintain documents and reports for management review, briefing, input, and auditing with internal and external stakeholders.
Coordinate, assist, and serve as backup to the LMS Administrator in building the LMS course catalog and supporting course approval, registration, e-learning, instructor-led courses, and online library resources across platforms.
Use multiple LMS platforms to generate training and tracking reports for analytics and program development.