Administrator II, Systems

Progress Rail • La Grange, IL

3d

About The Position

Provide administration and support for Progress Rail’s Windows Servers, including tracking, troubleshooting, provisioning, operating system updates, repairs, and maintenance. The role also supports assigned technical systems and applications through installation, maintenance, updates, customer ticket handling, troubleshooting, documentation, and resolution of issues. The position engages with system users to identify business and reporting requirements and to resolve problems, and escalates production-critical issues to appropriate support staff. Work may be performed in a professional office or remote work environment, depending on the assigned work arrangement, and may include planned maintenance, deployment, incident response, after-hours support, and occasional travel as business needs require.

Requirements

• At least 3 years of IT experience in a web application environment.
• At least 3 years of experience and proficiency in application development, in addition to other IT experience.
• Experience developing and providing solutions to automate business process workflows in K2 or Power Apps using designers and development tools.
• Development experience in K2 applications, version 5.0 or above, or Microsoft Power Apps.
• Development experience in MS SQL Server, including SQL queries and stored procedures.
• Proficiency with relevant development tools and technologies, including CSS, AJAX, ASP.NET, C+, Visual Studio, JQuery, Java, XML, and HTML.
• Ability to multi-task, work independently, and work efficiently.
• Ability to follow up with internal and external customers regarding inquiries, requests, and complaints.
• Ability to perform with frequent interruptions or distractions.
• Ability to adapt to workload changes and adjust priorities quickly.
• Willingness to participate in international meetings during non-typical business hours.
• Willingness to travel as required.
• Ability to perform the essential functions, with reasonable accommodations where applicable.
• Bachelor’s degree in an IT-related field is preferred.

Nice To Haves

• Web application development experience.
• Demonstrated experience developing application customizations, interfaces, and reports.
• Strong proficiency in web-related programming languages, including PHP, JavaScript, and HTML, and underlying systems and databases, including Windows, Linux, Apache, Oracle, and MySQL.
• Advanced Windows and Linux operating systems experience.
• High degree of analytical skills and a strong business systems background.
• Understanding of GAAP.
• MRP experience.
• ERP experience.
• Ability to speak multiple languages.

Responsibilities

• Provide technical support for assigned systems, including installation, tracking, maintenance, troubleshooting, and updating.
• Provide customer ticket support for assigned systems, including security systems, server maintenance, upgrades and patches, remote configuration, Uptime Connect, and enterprise application administration.
• Engage with system users to identify requirements and develop documentation for business reporting needs.
• Troubleshoot and resolve issues with system users.
• Diagnose, document, and resolve system issues.
• Document processes, development plans, and requirements.
• Provide application support, including bug fixes, errors, failures, and miscellaneous fixes.
• Escalate top-priority, production-critical issues to appropriate support staff.
• Recommend solutions to potential problem areas and methods for improvement.
• Perform other job-related duties as assigned.
• Participate in planned maintenance, deployments, incident response, or after-hours support when required by business needs.
• Travel occasionally as project and business needs require.

Benefits

• Competitive salary.
• 401(k) plan with up to 6% company match, no waiting period, and immediate vesting.
• Medical, dental, vision, life, and disability insurance.
• Supplemental accident, critical care, and hospital insurance, along with an HDHP and HSA with seed money.
• Flexible Spending Accounts.
• Paid vacation.
• Paid holidays.
• Paid time off (PTO).
• Employee Assistance Plan.
• Education Assistance Program.
• Employee Recognition Programs.
• Site-specific production and incentive plans.
• Site-specific step and skill level wage adjustment plans.
• Site-specific relocation and sign-on bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level