Administrator, Housing (Permanent, Full-Time)

Union Gospel Mission (Vancouver)•Vancouver, BC

2d•CA$25 - CA$27•Onsite

About The Position

The Administrator, Housing & Families Program provides administrative, operational, and program support to the Housing & Families Program, ensuring the effective and professional delivery of housing, family, and community services. Demonstrating the love of Christ, the Administrator operates from a trauma-informed, participant-centered lens and supports the mission of Union Gospel Mission by fostering safe, welcoming, and supportive environments for women, children, youth, and families. Working closely with the Manager, Housing & Families Program, housing staff, family support staff, childcare personnel, community partners, and external agencies, the Administrator coordinates housing administration, tenant communications, program documentation, data tracking, referrals, reporting, and general office operations. The Administrator serves as a key point of contact for participants, tenants, families, staff, and community stakeholders, ensuring efficient communication and exceptional service delivery. You are a role model for participants and tenants and strive to enhance client care, family engagement, and services consistent with Union Gospel Mission’s Vision, Mission, Core Values, and Statement of Faith. This is a permanent, full-time (37.5 hours per week) position. The starting range for this position is $25.01 to $27.33 per hour.

Requirements

Mature individual committed to Union Gospel Mission’s Mission Statement, Core Values, and Statement of Faith.
A vibrant and growing relationship with Jesus Christ as Saviour and Lord.
Related post-secondary education in Human Services, Social Work, Psychology, Child and Youth Care, Business Administration, or a related field.
Minimum two years of administrative experience in housing, social services, community programs, family services, childcare, or a related field.
Experience supporting vulnerable populations, including women, children, youth, and families.
Knowledge of addiction, recovery, trauma-informed care, and strengths-based practices.
Strong administrative, organizational, and program coordination skills.
Experience with data management, reporting, and record keeping.
Advanced computer skills including Microsoft Word, Excel, Outlook, and database systems.
Excellent verbal and written communication skills.
Strong time management and prioritization skills.
Ability to work independently while contributing positively to a team environment.
Valid Class 5 Driver’s License and acceptable Driver’s Abstract.

Nice To Haves

Experience with Salesforce is an asset.
Experience working within culturally diverse communities and with Indigenous peoples is an asset.

Responsibilities

Support the administrative operations of the Housing & Families Program.
Review, maintain, and support implementation of program policies, procedures, and operational standards.
Maintain participant, tenant, and family records in accordance with organizational and privacy requirements.
Track and maintain program statistics, occupancy reports, waitlists, participation records, and key performance indicators.
Assist with preparation of reports, audits, funding requirements, and program evaluations.
Coordinate program registrations, referrals, intake documentation, and participant communications.
Maintain current program handbooks, forms, databases, and administrative records.
Manage shared program email accounts and respond to inquiries from internal and external stakeholders.
Maintain accurate occupancy records, floor plans, and housing documentation.
Coordinate office and program supply purchases within approved budgets.
Receive, track, and confirm deliveries and shipments.
Schedule meetings, training sessions, workshops, family events, and program activities as required.
Provide administrative support to the Manager, Housing & Families Program.
Coordinate and schedule tenancy interviews, ensuring required documentation is prepared and shared with the interview team.
Participate in tenancy interviews by explaining rent, tenancy agreements, program policies, and administrative requirements, while supporting the tenant intake and approval process.
Coordinate tenant move-in and move-out processes to ensure smooth transitions and positive tenant experiences.
Maintain housing waitlists, process applications, and ensure accurate tenant documentation.
Manage rent collection records, receipts, tenancy renewals, and tenancy documentation in support of program operations.
Complete administrative duties, including tenant billing reviews, compliance tracking, and maintenance of tenancy records and documentation.
Monitor rental rates and tenant income levels and provide recommendations when appropriate.
Arrange apartment inspections, maintenance requests, and follow-up actions.
Support housing referrals, transition planning, and family reunification processes where applicable.
Respond to and coordinate tenant requests related to housing operations and apartment functionality.
Provide centralized administrative support for the Families Program.
Maintain responsibility for payroll submissions for Families Program staff, ensuring compliance with deadlines and internal procedures.
Process and submit NetSuite requests related to the Families Program, including documentation and follow-up as required.
Manage and process reimbursements for Families Program-related expenses in alignment with organizational policies.
Liaise with Maintenance, Custodial, and Security teams regarding service requests and facility concerns.
Notify emergency service agencies when urgent assistance is required.
Notify appropriate UGM personnel when immediate action is required.
Maintain and regularly update fire warden lists and related emergency preparedness documentation to ensure accuracy and compliance.
Coordinate with program staff to ensure safety protocols are understood, up to date, and effectively implemented across the Families Program.
Adhere to all UGM policies, procedures, practices, and Occupational Health and Safety requirements.
Maintain confidentiality and professional boundaries at all times.
Participate in team meetings, training, and professional development opportunities.
Perform other duties as assigned.