Haulaway Operations Team - Administrator
About The Position
The Administrator, Haulaway Operations (SH) oversees expedited vehicle shipment activities and coordinates vehicle processing center and carrier operations to minimize dwell time and maintain shipment flow. The role manages transportation visibility and escalation reporting and supports operational improvements that enhance service performance and vehicle throughput. The Administrator serves as a key liaison among port operations, vehicle processors, truck carriers, headquarters personnel, and internal stakeholders to help ensure vehicles are shipped efficiently and operational issues are resolved promptly. The position requires expertise in transportation operations, carrier coordination, vehicle logistics, shipment tracking, operational reporting, problem-solving, and stakeholder management. This position is located in GLOVIS America's Shreveport, Louisiana office. The work environment is a typical office with low-level noise exposure. The stated salary range is $53,000–$73,000 per year, subject to a compensation study upon candidate selection.
Requirements
- Bachelor's degree required.
- 2–5 years of direct experience.
- Carrier management and carrier communication skills.
- Operational issue resolution skills.
- Experience with EDI and shipment visibility platforms.
- Experience with Power BI or business intelligence reporting tools.
- Ability to sit at a desk and/or computer for long periods.
- Ability to operate desktop computers, laptops, printers, scanners, and shredders.
- Ability to use hands for grasping, writing, and typing.
- Ability to sit for more than 5 hours per day and stand, walk, bend, stoop, reach over the shoulder, kneel, push, and pull for 1–3 hours per day.
Responsibilities
- Manage expedited vehicle shipment activities to ensure vehicles are shipped according to operational priorities, customer requirements, and established performance expectations.
- Coordinate with vehicle processing center personnel, port operations teams, and trucking carriers to address dwell issues and improve vehicle throughput.
- Monitor vehicle inventory, shipment status, transportation execution, and dwell performance to support timely movement through the distribution network.
- Assign and coordinate backup carriers when capacity shortages, service disruptions, or operational constraints affect shipment execution.
- Direct transportation providers regarding shipment priorities, recovery actions, and transportation requirements.
- Oversee RNS activities and shipment visibility processes to support timely communication, tracking accuracy, and operational awareness.
- Identify, investigate, and resolve transportation delays, carrier performance concerns, vehicle movement exceptions, and operational bottlenecks.
- Prepare and communicate operational escalation reports, issue summaries, corrective actions, and performance updates to headquarters leadership and management teams.
- Analyze dwell trends, shipment performance, carrier effectiveness, and operational data to identify process and performance improvements.
- Collaborate with carriers, processing centers, port operations personnel, and internal departments to support transportation objectives and customer service requirements.
- Maintain accurate transportation records, shipment information, carrier data, performance metrics, and operational documentation.
- Recommend and implement corrective actions to improve vehicle throughput, reduce dwell time, strengthen carrier performance, and increase transportation efficiency.
- Serve as a subject matter resource for SH Port transportation execution, carrier coordination, shipment visibility, and operational issue resolution.
- Support transportation performance reviews and operational improvement initiatives with data analysis, reporting, and recommendations.
- Assist with carrier performance evaluations, transportation audits, and compliance-related activities.
- Support transportation system enhancements, reporting improvements, and operational process optimization projects.
- Participate in special projects focused on service improvement, network efficiency, and transportation performance enhancement.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Health Care and Dependent Care Flexible Spending Accounts (FSA)
- Basic life and AD&D insurance
- Short-term and long-term disability insurance
- Paid vacation
- 14 holidays
- Sick leave
- Hospital and critical illness insurance
- Wellness program and gym reimbursement
- 401(k) with generous matching
- Referral bonuses
- Auto allowance
- Quarterly employee lunches, summer refreshments, and monthly team-building activities
- Discretionary bonuses
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
