Administrator, Exams (Temporary 18-month, Full-time)

SkilledTradesBC • Richmond, BC

14d • $59,347 - $80,293 • Hybrid

About The Position

We are currently looking for two (2) Administrator, Exams for a temporary full-time role.
The Exams Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.

Requirements

• Highschool diploma or equivalent is required. A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.
• Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
• Ability to work independently with minimal supervision as well as the ability to work in a team environment
• Strong ability to adapt to changing priorities
• Previous customer service and data entry experience considered an asset
• Ability to lift up to 25lbs
• Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner
• Strong competencies are required in the following areas:
• Self-management
• Initiative
• Administration with attention to detail
• Multi-tasking
• Time management and prioritizing
• Communication, both written and verbal
• Problem solving and good judgment
• Interpersonal skills
• Conflict resolution

Nice To Haves

• Previous customer service and data entry experience considered an asset
• A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.

Responsibilities

• Examination and Assessment Administration and Quality Assurance:
• Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required
• Prepare and arrange examination materials for apprentices writing out of province
• Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalate content concerns to Program Standards
• Record technical training results received from training providers
• Distribute examination results to internal and external contacts
• Ensure electronic and physical examination materials are stored securely
• Activate and deactivate versions of exams as directed by Program Standards
• Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators
• Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Manager
• Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures
• Track unique requests and escalations
• Stakeholder Support:
• Provide exam day support to invigilators to ensure exam processes and procedures are followed
• Respond to questions from training provider partners relating to the general coordination of exam events
• Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies
• Develop and implement plans for large exam events
• Act as invigilator at training provider sites and SkilledTradesBC office
• Act as backup for other roles within Assessments department
• Act as first-tier support to resolve internal and external escalations or tasks
• System Support:
• Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements
• Identify and report deficiencies as well as recommend system improvements where possible
• Participate in the planning and feedback to design software tools that meet business requirements
• Test and implement technical solutions; validate that the final product satisfies the defined requirements
• Identify and resolve technical system issues directly impacting scheduling and marking examinations
• Perform other related duties and participate in special projects as assigned

Benefits

• Hybrid work schedule, flex days, and a 37.50-hour work week,
• Eligible for pension contributions,
• Lifestyle Spending Account, on-site gym,
• Extensive Extended Health and Dental Plans that are 100% employer paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees