Administrator, Exams (Temporary 18-month, Full-time)

SkilledTradesBC•Richmond, BC

3d•CA$59,347 - CA$80,293•Hybrid

About The Position

The Exams Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.

Requirements

Highschool diploma or equivalent is required.
Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
Ability to work independently with minimal supervision as well as the ability to work in a team environment
Strong ability to adapt to changing priorities
Ability to lift up to 25lbs
Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner
Self-management
Initiative
Administration with attention to detail
Multi-tasking
Time management and prioritizing
Communication, both written and verbal
Problem solving and good judgment
Interpersonal skills
Conflict resolution

Nice To Haves

A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.
Previous customer service and data entry experience considered an asset

Responsibilities

Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required
Prepare and arrange examination materials for apprentices writing out of province
Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalate content concerns to Program Standards
Record technical training results received from training providers
Distribute examination results to internal and external contacts
Ensure electronic and physical examination materials are stored securely
Activate and deactivate versions of exams as directed by Program Standards
Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators
Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Manager
Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures
Track unique requests and escalations
Provide exam day support to invigilators to ensure exam processes and procedures are followed
Respond to questions from training provider partners relating to the general coordination of exam events
Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies
Develop and implement plans for large exam events
Act as invigilator at training provider sites and SkilledTradesBC office
Act as backup for other roles within Assessments department
Act as first-tier support to resolve internal and external escalations or tasks
Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements
Identify and report deficiencies as well as recommend system improvements where possible
Participate in the planning and feedback to design software tools that meet business requirements
Test and implement technical solutions; validate that the final product satisfies the defined requirements
Identify and resolve technical system issues directly impacting scheduling and marking examinations
Perform other related duties and participate in special projects as assigned