Administrator – Accounting – A/R

Holman•Mount Laurel, NJ

1d•$24 - $32•Hybrid

About The Position

Holman is a family-owned, global automotive services organization. The Administrator – Accounting – A/R is a customer-facing role responsible for managing approximately 450–500 accounts each month and collecting client invoices. The role follows up on past-due receivables, reconciles and applies payments, investigates billing and account issues, and coordinates with clients and internal teams to resolve them. It also monitors delinquent accounts that affect Treasury’s ability to borrow, identifies credit concerns, and manages client credits. The position uses several business and accounting systems to process requests, clear items, retrieve statements, investigate invoices, and track cases. The administrator prepares account reports and updates for management, leads client calls as needed, and responds to a high volume of internal and external email. The role may also perform other duties and special projects as assigned. Holman describes its workplace culture as guided by customer care, continuous improvement, and diversity, equity, and inclusion. Compensation is listed at $24.10–$31.94 USD per hour, based on job-related skills, experience, education or training, and geographic location. Benefits described for eligible full-time employees include health, vision, dental, life and disability insurance, flexible spending and health savings accounts, an employee assistance program, a 401(k) with company match, paid time off and holidays, paid pregnancy/parental and military leave, and tuition reimbursement.

Requirements

Three to five years of experience in business-to-business collections, accounts receivable, accounting, or auditing.
Experience in accounting, accounts receivable, cash application, or accounts payable.
Understanding of accounting principles.
Proficiency with desktop tools including Microsoft Office programs such as Outlook, Excel, Word, PowerPoint, and SharePoint, as well as Nitro PDF Pro and Adobe Acrobat.

Nice To Haves

Bachelor’s degree in Accounting or Finance, or equivalent collections experience.
Additional education, certifications, or other distinctions.
Experience using SAP.
Knowledge of accounting system software, preferably SAP.

Responsibilities

Follow up on past-due receivables while maintaining positive client relationships.
Reconcile client payments and ensure they are applied promptly.
Maintain accurate notes about client interactions in A/R reports and the financial system.
Identify billing issues and trends, and coordinate with appropriate contacts to resolve them.
Escalate issues requiring special attention to the A/R management team and internal departments.
Research, respond to, and track resolutions for client inquiries.
Ensure concerns and escalations involving A/R receive timely follow-up.
Use BRIM/SAP to clear items and retrieve client statements.
Work with Billing, Account Management, and other business areas to support customer satisfaction.
Use Excel to analyze payments and create client reports, including using VLOOKUPs or pivot tables.
Respond to internal and external customer questions where appropriate.
Perform other assigned duties and special projects.
Identify trends and potential credit concerns involving clients having difficulty paying.
Coordinate and lead client calls to resolve open billing and A/R issues, including recurring calls when needed until resolution.
Assist with or complete FleetTrak cases concerning client invoices or delivery.
Manage delinquent accounts that affect Treasury’s ability to borrow and prioritize those accounts.
Manage approximately 450–500 accounts monthly for open A/R.
Provide management reports and account updates, including month-over-month reporting, credit-concern client reports, NEO Letter open items, and updates at bi-weekly leadership meetings.
Handle a high volume of correspondence, averaging approximately 150 outgoing emails and receiving more than 200 emails weekly.
Work on collecting the $800–900 million in invoices billed to clients monthly.
Manage client CV credits by reviewing account balances and coordinating credit timing with client expectations.
Use OnBase, Insights, SAP, Vehicle & Client Inquiry, and Infinium to process client requests and inquiries.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and disability insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with company match
Paid Time Off (PTO)
Paid holidays, bereavement leave, and jury duty leave
Paid pregnancy and parental leave
Paid military leave
Tuition reimbursement
Paid sick leave for part-time and temporary employees in geographic areas where required by statute