Administrative Technician

State of Nebraska • Lincoln, NE

12d • Onsite

About The Position

The DMV is looking to fill an Administrative Technician position within the Driver and Vehicle Records Division. This position provides business and technical support to callers and in-office customers while performing other job duties. The work we do matters! Hiring Agency: Motor Vehicles - Agency 24 Location: Lincoln, NE Hiring Rate: $18.965 Job Posting: JR2026-00027324 Administrative Technician (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 07-06-2026 Do you want to work in a fast-paced call center with a variety of work and be part of a team-oriented help desk? Are you looking for a place with great benefits? Are you a good communicator, motivated, detail-oriented, and a great multitasker? If so, we invite you to join our team.

Requirements

• Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.
• Regular and reliable attendance required.

Nice To Haves

• At least one year of post-high school coursework or experience in: working with the public, working on a team, customer service on a help desk.
• Experience working on a team and providing customer service in a help desk environment is desired.
• Knowledge of: Departmental software programs/systems, technical processes and procedures, business processes, policies and procedures, agency rules and regulations, and state statutes is helpful but not necessary.
• Ability to communicate to and exchange information with others; interpret and apply policies, procedures, and regulations; retrieve information from a variety of sources; advise and interpret how to apply polices, procedures, and stands to specific situations; use functional reasoning and apply rational judgment in performing diversified work activities; work in a team environment with a cheerful, positive attitude; stay focused on daily work in a busy environment.
• Skills in: active listening; asking questions; communicating information/instructions, both orally and in writing, to be easily understood by others; prioritizing and organizing work; problem identification and resolution.

Responsibilities

• Function as a customer service representative, signing into a phone system and managing a large number of inbound and outbound calls on a daily basis.
• Act as a technical expert for all areas under the jurisdiction of the Driver and Vehicle Records Division.
• Provide business and technical support to county offices, the public, other in-state and out-of-state government agencies, law enforcement, and insurance companies to resolve issues and provide guidance.
• Assist with processing disabled parking permits, specialty license plate applications, bonded titles, and various other job duties.
• Assist customers in person, rotating to our front counter.
• Perform other duties as assigned and within the scope of the classification.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed