Administrative Technician III - Hope Center

Oklahoma Human Services•Oklahoma City, OK

7d•$35,000 - $35,000•Onsite

About The Position

This position is located in Oklahoma City, Oklahoma. The annual salary is $34,999.65 plus full state employee benefits. Job-related travel is occasional. This is a full-time position in an office setting, with working hours from 8 a.m. to 5 p.m. The role requires the individual to serve as the Navigator at reception, assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents timely and accurately. The position also involves serving as the EBT clerk, making appropriate program referrals to community resources, and providing a high level of customer service. The employee must maintain compliance with Adult and Family Services business processes, policies, and standards, and perform various backup duties as required.

Requirements

24 months of clerical office experience, or an equivalent combination of education and experience
Must possess a valid driver's license and must maintain required car insurance.

Responsibilities

Serves as the Navigator at reception by assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents timely and accurately.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Serves as the EBT clerk.
Make appropriate program referrals to community resources.
Provide a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and promptly.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Writes, presents, and interprets information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.