Administration Team Lead

Fraser Valley Fire Protection Ltd•Abbotsford, BC

3d•CA$29 - CA$37•Onsite

About The Position

We’re looking for an Administrative Team Lead who can do two things equally well: keep our service administration work on track, and keep our office feeling like a connected, supportive place to work. This is a working lead role where you’ll learn the full administrator function, jump in wherever the team needs help, and set the tone for how the day starts and runs. As the Administrative Team Lead, you provide day-to-day leadership, coaching, and support to the service administration team. You report to the Office Manager and work closely with Service Administrators, the Office Coordinator, and the Administrative Assistant. You’ll host the daily team kick-off, support coverage and workload balancing, and help build a consistent, positive office culture. Formal discipline and HR matters stay with the Office Manager; your focus is day-to-day supervision, support, and early issue-spotting.

Requirements

Experience supervising, mentoring, or leading people (retail, hospitality, office, trades, or similar)
A genuine “what else can I help with?” approach to work — comfortable jumping in where needed
Strong communication and approachability; people feel comfortable coming to you with questions and issues
Ability to maintain service quality during busy or short-staffed periods
Strong coaching and feedback skills, with judgment to know when to handle a situation informally and when to escalate to the Office Manager or HR
Willingness and ability to learn our service administration workflows so you can coach, cover, and contribute credibly

Nice To Haves

Experience running daily huddles, shift meetings, or team briefings
Familiarity with scheduling, dispatch, or work order workflows in service or trades environments
Experience leading and supporting change initiatives
Comfort with Excel, Teams, and (ideally) tools like Power Automate, Zapier, or other automation tools
Experience writing or maintaining SOPs, checklists, or process documentation
Experience onboarding or training new team members
Customer-facing experience in a high-volume or multi-department environment
Bilingual is an asset

Responsibilities

Lead daily team kick-off meetings that include priorities, updates, recognition, gratitude, and team focus.
Help create a positive office culture through engagement activities, themed days, recognition moments, and small celebrations.
Learn the Service Administrator role thoroughly and perform administrative tasks alongside your team.
Step in to cover absences or help when someone falls behind, keeping customer service and handoffs smooth.
Provide ongoing, in-the-moment coaching and feedback to help team members grow and perform consistently.
Complete weekly check-ins with each direct report to support development and catch concerns early.
Plan small engagement activities and recognition moments that contribute to a positive, connected office.
Notice workflow issues and bring forward practical “how can we make this better?” suggestions.
Act as an approachable point of contact for day-to-day questions, problems, and support.