Administration - Team Coordinator

CarePartners•St. Catharines, ON

1d•CA$19 - CA$26•Onsite

About The Position

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate Part-Time openings in the St. Catharine's office! Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts.

Requirements

A strong desire and commitment to making a difference in the lives of their patients
Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
Exceptional interpersonal and customer service skills
Ability to work both independently and as part of a team
Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
A strong attention to detail and the ability to learn new systems and databases
Effective verbal and written communication skills
Non-traditional hours, including evenings and weekends are required
A Clear background check

Nice To Haves

Experience in the health care field an asset

Responsibilities

Developing and coordinates service schedules while considering relevant factors
Informing workers of new assignments and changes to their schedules
Entering relevant information into the automated information system/database
Producing schedules and reports on regular basis, and on request of the Supervisor
Receiving and manage inbound telephone calls and email inquiries related to service
Performing other administrative duties
Other duties as required

Benefits

Meaningful, fulfilling work, helping patients and their families behind the scenes
Supportive team environment and a great corporate culture
Paid orientation and comprehensive training and onboarding
Access to group discounts, including exclusive discounts from various retailers
Total rewards program which includes health & dental benefits
An Employee Assistance Program (EAP) for you and your family members
Opportunities for continuing education and training
Hands on mentoring and leadership support
Opportunities to volunteer in countries with limited access to healthcare services
Competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $19.10 to $25.63, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.