Administrative Team Lead

Horizon Career • Tonawanda, NY

5d • Onsite

About The Position

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As an Administrative Team Lead at Horizon, you will welcome all visitors of the clinic to create an exceptional patient experience with every interaction. Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older. Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed. Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise. Creative problem solving to support the overall operations of the clinic. Assist Practice Manger with Administrative Assistant scheduling coverage, onboarding new hires, mentoring the current admin team and running/interpreting reports.

Requirements

• High school diploma with 3 years of experience within the customer service or behavioral health field - required.
• OR High School diploma with 2 years of experience at Horizon Health Services – required

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms.
• Overseeing all scheduled appointments.
• Assisting with medication refill request from patients and pharmacies.
• Preparing charts and record requests and other duties as needed.
• Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care.
• Creative problem solving to support the overall operations of the clinic.
• Assist Practice Manger with Administrative Assistant scheduling coverage, onboarding new hires, mentoring the current admin team and running/interpreting reports.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• Paid time off and paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED