Administrative Professional Team Lead/Administrative Operations Team Lead
About The Position
This role leads the administrative team that keeps our offices running smoothly and delivers a world-class experience to both clients and internal teams. As Administrative Team Leader, you’ll provide direction, coaching, and daily oversight to a team responsible for front desk operations, office services, and administrative support across multiple locations. You’ll play a key role in improving workflows, balancing workloads, and ensuring accuracy, consistency, and compliance with agency standards. This position is ideal for a strong leader who enjoys developing people, optimizing processes, and creating an organized, high-performing environment. As part of this role, you’ll also help guide and support members of your team as they build foundational knowledge of the insurance industry, creating opportunities for growth and career advancement across multiple departments within the agency.
Requirements
- High school diploma or GED
- 5+ years of leadership experience in a customer service or administrative environment
- Insurance industry experience or willingness to obtain Property & Casualty license
- Strong communication, coaching, and decision-making skills
- High level of organization and ability to manage competing priorities
- Proficiency with Microsoft Office and ability to learn internal systems
- Professional, reliable, and approachable leadership style
Nice To Haves
- Bachelor’s degree
- 8+ years of leadership experience
- Experience managing teams across multiple or remote locations
Responsibilities
- Provide daily direction, coaching, and mentoring to administrative staff
- Support hiring, onboarding, and training of new team members
- Identify skill gaps and recommend or deliver ongoing training
- Evaluate team performance and help staff grow professionally
- Foster teamwork, accountability, and alignment with company values
- Monitor workload, backlogs, and task distribution to ensure balance and efficiency
- Improve processes, workflows, and accuracy across the administrative function
- Ensure consistent execution of agency procedures and service standards
- Coordinate staffing coverage, schedules, and time-off requests across locations
- Lead or support special projects and perform additional duties as assigned; collaborate with and assist other departments across the agency as needed
- Oversee office operations including supplies, mail, and facility needs
- Manage vendor relationships (cleaning, shredding, utilities, etc.) and approve invoices
- Ensure offices remain organized, well-stocked, and operationally efficient
- Support multi-location coordination and administrative consistency
- Ensure adherence to agency guidelines, procedures, and compliance standards
- Partner with leadership and compliance teams to resolve issues and improve processes
- Facilitate communication between administrative staff and leadership
- Support departmental and organizational goals through strong coordination
- Foster an environment where team members learn the foundations of the insurance industry, building skills that support long-term career growth across the organization
Benefits
- Health, dental and vision insurance from day one
- Company-funded health savings account (HSA)
- Life insurance, short and long-term disability insurance
- 401(k) with employer match
- Paid time off, including summer hours and paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
