Team Lead Administrative Services

Risk Strategies•Grapevine, TX

2d•Onsite

About The Position

The Team Lead, Administrative Services is responsible for supervising and supporting a team of administrative professionals to ensure efficient office operations. This role coordinates daily workflows, improves administrative processes, and serves as a central point of communication across departments.

Requirements

Associate's or Bachelor's degree in Business Administration, Office Management, or related field.
3+ years of administrative or office management experience, including 1+ year in a lead or supervisory role.
Strong organizational, communication, and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and common office systems.
Ability to prioritize tasks in a fast-paced environment with attention to detail.

Responsibilities

Ensure all incoming services tasks (as assigned to group) are accurately assigned and completed in a timely manner.
Mentor and train team on various service-level tasks and activities, as needed.
Assist internal team and the universities for adding students, deleting students, making any status changes, etc.
Assist internal team and the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc.
Group service ticket queue monitoring, tracking and completing (tickets within queue).
Emergency adds of students who were left off original file, not been sent to us yet, etc.
Assist the carriers and TPA’s with questions, such as dates and coverage periods.
Reconciling of Invoices and Discrepancy reports.
Assist accountant with monthly payments that are sent to carriers and schools.
Assist with daily deposits.
Work on pending records.
Maintain a good working relationship with schools and students alike.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.