Administrative Support, Bureau of Mental Health

City of New York • Long Island City, NY

1d

About The Position

The Bureau of Mental Health’s Office of Assisted Outpatient Treatment manages and oversees New York City’s Assisted Outpatient Treatment Program. The role provides administrative and clerical support to the AOT team, including handling reports, schedules, records, inquiries, and data-system access. The Bureau’s mission is to improve mental health and wellness in New York City and reduce disparities through services and resources grounded in accurate, data-driven information and community participation.

Requirements

• High school diploma or equivalent approved by a state department of education or recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity and ability to type at least 100 keystrokes (20 words) per minute.

Nice To Haves

• Ability to use Microsoft Windows software, including Word, Excel, Visio, Access, and PowerPoint.
• Knowledge of community mental health resources and cursory knowledge of mental health terminology and diagnosis.
• Good interpersonal and communication skills.
• Ability to interface with service providers from all sectors of the service system.
• Strong organizational skills.

Responsibilities

• Perform difficult and responsible administrative work, using some independent initiative and judgment.
• Review and run data reports for the AOT team and follow up as necessary.
• Schedule and coordinate meetings, appointments, and trainings for staff.
• Prepare meeting agendas and manage schedules.
• Request and track medical records from outside agencies and hospitals.
• Maintain and update spreadsheets.
• Provide customer service to community members asking about AOT and its referral process.
• Assist mental health providers and internal staff who access the AOT data system.
• Perform clerical duties, including answering and directing calls, photocopying, faxing, mailing, and data entry.
• Add material to file records and create new records as needed.
• Maintain electronic and hard-copy filing systems.
• Handle requests for information and data.
• Address and resolve administrative inquiries.
• Provide clerical coverage and assist the AOT team as needed.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the opportunity to work from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED