Dual Recovery Coordinator, Bureau of Mental Health

City of New York • New York, NY

2d • $98,140 - $98,140 • Hybrid

About The Position

The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau’s mental health initiatives. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI serves as a central hub for engaging with advocacy organizations and other stakeholders, and for coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices.

Requirements

• A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
• Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

Nice To Haves

• Master’s degree in social work, psychology, public health, counseling, health administration, or related field.
• Minimum of three (3) years’ experience in behavioral health services, including mental health, substance use, or integrated care systems.
• Knowledge of behavioral health systems, including mental health and substance use disorder treatment systems of care.
• Understanding of evidence-based and recovery-oriented practices for co-occurring disorders.
• Ability to lead cross-system collaboration and facilitate trainings.
• Strong problem-solving, analytical, and stakeholder engagement skills.
• Experience with system-level program development and outcome measurement.
• Experience in system coordination, program development, or public sector behavioral health administration.

Responsibilities

• In collaboration with the Bureau of Alcohol and Drug Use, coordinate a system of connected services so clients with co-occurring mental health and substance use disorders get seamless care.
• Identify barriers to integrated care and propose solutions to improve service delivery and access.
• Facilitate cross-disciplinary training and workforce development on evidence-based practices.
• Develop and maintain formal referral pathways across mental health, recovery, harm reduction, substance use disorder treatment, and other community services.
• In collaboration with bureau program offices, monitor providers to ensure use of integrated, person-centered service and treatment planning.
• Measure system-level outcomes and recommend improvements.
• Support statewide integrated care initiatives at the local level.
• Prepare and submit required quarterly and annual reports to OMH and OASAS.
• Serve as a liaison between the Local Government Unit, community providers, and state agencies.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager