AOT Team Lead Support, Bureau of Mental Health

City of New York • Long Island City, NY

1d

About The Position

The AOT Team Lead Support position works in the Bureau of Mental Health’s Office of Assisted Outpatient Treatment (AOT), which manages and oversees New York City’s Assisted Outpatient Treatment Program. The program serves individuals with serious mental illness and histories of difficulty engaging in rehabilitation who may pose a high risk to themselves or the community. It supports their ability to live safely in the community, avoid repeated inpatient hospitalizations, and access comprehensive outpatient services.

The role supervises and trains clerical staff and provides oversight of the team’s clerical operations, office logistics, records, calendars, court and examination activities, and data entry. The position also provides clerical coverage, distributes assignments under the direction of AOT leadership, and evaluates and manages interns and volunteers.

Requirements

• Meet one of the stated qualification pathways: a bachelor’s degree and two years of satisfactory, full-time, progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing work of more than moderate difficulty; or an associate degree or 60 semester credits and three years of such experience, including the required year of administrative or supervisory experience; or a high school diploma or equivalent and four years of such experience, including the required year of administrative or supervisory experience; or equivalent education and/or experience.
• Possess at least one year of administrative or supervisory experience as described in the qualifications.
• Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.

Nice To Haves

• Supervisory experience.
• Ability to use Microsoft Windows, Word, Excel, Visio, Access, and PowerPoint.
• Good written and verbal communication skills.
• Good organization and time management skills.
• Cursory knowledge of mental health terminology and diagnosis.

Responsibilities

• Supervise and train clerical staff performing routine clerical activities, ensuring appropriate clerical coverage.
• Oversee the team’s clerical functions, make decisions and judgment calls, and report trends and findings to Assistant Directors, administration, or their designee.
• Provide coverage for clerical functions when needed.
• Disseminate assignments to office staff under the direction of the Assistant Directors and/or AOT Administration.
• Manage delivery of records electronically or physically to external partners, exam sites, courts, attorneys, and other entities as required.
• Monitor court and examination activities, including tracking subpoenas and HIPAA releases and notice of consent forms, and preparing legal documents.
• Maintain calendars related to court and examination activities, coordinating with internal and external sources such as process servers, providers, the State Office of Mental Health, and courts.
• Perform general office duties, including answering phones, drafting correspondence, sending and receiving faxes and emails, ensuring the team has supplies, and operating related office equipment.
• Enter requested data into AOT database systems and oversee, supervise, and review data entry by clerical and support staff.
• Manage office logistics and assist the Assistant Directors and AOT Administration as needed.
• Evaluate and manage summer youth interns, transitional employment interns, and volunteers, delegating responsibilities as needed.

Benefits

• Potential eligibility for federal or state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the possibility of working from home up to two days during the week.
• Job security compared with private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager