Mental Health Recovery Coordinator

Access Supports•Middletown, NY

2d•Onsite

About The Position

The Recovery Coordinator is responsible for many operational aspects of the Transitional Living Services (TLS) apartment treatment program. This role ensures services meet State licensing standards and contract obligations, level of service, and treatment model standards. The Coordinator ensures that the program and all personnel represent the standard of care in a highly professional manner and that all program staff are adequately skilled and motivated to implement a comprehensive treatment program. The Recovery Coordinator will also observe all agency protocols, oversee hiring, training, and supervision of Transitional Living Counselors (TLC’s), and provide timely and effective performance feedback, evaluation, motivation, and direction to staff, contractors, and direct treatment providers. This role ensures overall program service implementation and that staff complete all assigned duties and maintain adequate and timely records. The Coordinator ensures data is provided to support staff on admission/discharge of clients to maintain census and facilitate billing, provides direction and consultation in service planning, and reviews and identifies qualifying services for monthly billing. They secure apartments, working with OMH, landlords, administration, and agency finance personnel to ensure leases are maintained and/or month-to-month rentals meet regulatory standards. The Recovery Coordinator reviews assigned programs for compliance with State licensing and contract standards of regulating/accrediting bodies. They conduct referral/placement, staff meetings, and communicate with staff on an ongoing basis, while keeping client information confidential. This position is responsible for the timely completion of assignments and adapts to changing workloads, to include work in evenings, weekends, and holidays as needed. The Coordinator supervises, facilitates, and participates, as needed, in the assessment and admission process, and supervises and monitors the delivery of restorative services to clients. They monitor the program by observing/evaluating apartments, buildings, grounds, staff, program supplies, and vehicles, etc. The Coordinator intervenes in crisis situations as needed (assisting with a combative client, potential suicide attempts, etc.), develops protocols and procedures for assigned programs, and facilitates programmatic/operational guidelines for program and staff. They serve on internal and external committees, evaluate the use of resources, and provide feedback to administration regarding budget development. The Recovery Coordinator participates and assists in pre-service and in-service training, participates in on-call rotation, and is supportive of the program philosophy, goals, and objectives. They practice within the highest ethics and standards of their identified profession and OMH, and develop and maintain effective working relationships between law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Additional functional/organizational support assignments may be determined at a future date.

Requirements

Effectively communicates with others verbally, in writing and using electronic means.
Possess excellent interpersonal skills, as well as, organizational and planning skills.
Ability to function as a member of a multidisciplinary team.
Possess sensitivity to the service population’s cultural and socio-economic characteristics.
Ability to organize, multitask and prioritize duties and responsibilities efficiently.
Ability to work independently.
Computer literacy.
Must maintain current license/certification/training as applicable.
Possess a valid driver’s license, work eligibility status and have an excellent driving record.
The ability to work effectively within the guiding vision, mission, values and behaviors of Access: Supports for Living, Inc.
Bachelors Degree required at minimum in relevant field.
5 years of supervisor experience working in a similar environment.

Responsibilities

Ensures services meet State licensing standards and contract obligations, level of service and treatment model standards.
Ensures that the program and all personnel represent the standard of care in a highly professional manner.
Ensures that all program staff are adequately skilled and motivated to implement a comprehensive treatment program.
Participates in the interviewing of potential new staff.
Performs ongoing evaluation of staff performance and corrective action as required.
Observe all agency protocols.
Oversee hiring, training and supervision of Transitional Living Counselors (TLC’s).
Provide timely and effective performance feedback, evaluation, motivation and direction to staff, contractors and direct treatment providers.
Ensures overall program service implementation.
Ensure that staff complete all assigned duties and maintain adequate and timely records.
Ensures that data is provided to support staff on admission/discharge of clients in order to maintain census and facilitate billing.
Provide direction and consultation in service planning.
Review and identify qualifying services for monthly billing.
Secures apartments, working with OMH, landlords, administration and agency finance personnel to ensure that leases are maintained and/or month to month rentals meet regulatory standards.
Reviews assigned programs to ensure compliance with State licensing, and contract standards of regulating/accrediting bodies.
Conducts referral/placement, staff meetings, communicates with staff on an ongoing basis.
Keeps client’s information confidential.
Responsible for timely completion of assignments and adapts to changing workloads to include work in evenings, weekends and holidays as needed.
Supervise, facilitate and participate, as needed, in the assessment and admission process.
Supervises and monitors delivery of restorative services to clients.
Monitors program: observes/evaluates apartments, buildings, grounds, staff, program supplies and vehicles, etc.
Intervenes in crisis situations as needed (assisting with a combative client, potential suicide attempts, etc.).
Develops protocols and procedures for assigned programs; facilitates programmatic/operational guidelines for program and staff.
Serves on internal and external committees.
Evaluates use of resources; provides feedback to administration re: budget development.
Participates and assists in pre-service and in-service training.
Participates in on-call rotation.
Supportive of the program philosophy, goals, and objectives.
Practices within the highest ethics and standards of their identified profession and OMH.
Develop and maintain effective working relationships between law enforcement officials, judicial officials, legal resources, medical professionals and other community resources.